FREE Delivery in the UK.
Only 1 left in stock (more on the way).
Dispatched from and sold by Amazon. Gift-wrap available.
Deploying and Troubleshoo... has been added to your Basket
+ £2.80 UK delivery
Used: Good | Details
Sold by Brit-Books
Condition: Used: Good
Comment: Simply Brit: We have dispatched from our UK warehouse books of good condition to over 1 million satisfied customers worldwide. We are committed to providing you with a reliable and efficient service at all times.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Deploying and Troubleshooting Cisco Wireless LAN Controllers: A Practical Guide to Working with the Cisco Unified Wireless Solution (CCIE Professional Development (Unnumbered)) Hardcover – 9 Nov 2009

1.0 out of 5 stars 2 customer reviews

See all formats and editions Hide other formats and editions
Amazon Price
New from Used from
Kindle Edition
"Please retry"
"Please retry"
£43.99 £27.00
Promotion Message 10% Bulk Discount 1 Promotion(s)

Note: This item is eligible for click and collect. Details
Pick up your parcel at a time and place that suits you.
  • Choose from over 13,000 locations across the UK
  • Prime members get unlimited deliveries at no additional cost
How to order to an Amazon Pickup Location?
  1. Find your preferred location and add it to your address book
  2. Dispatch to this address when you check out
Learn more
click to open popover

Special Offers and Product Promotions

  • Save 10% on Books for Schools offered by when you purchase 10 or more of the same book. Here's how (terms and conditions apply) Enter code SCHOOLS2016 at checkout. Here's how (terms and conditions apply)

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone

To get the free app, enter your mobile phone number.

Product details

  • Hardcover: 600 pages
  • Publisher: Cisco Press; 1 edition (9 Nov. 2009)
  • Language: English
  • ISBN-10: 1587058146
  • ISBN-13: 978-1587058141
  • Product Dimensions: 19.4 x 3.8 x 23.9 cm
  • Average Customer Review: 1.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: 1,357,953 in Books (See Top 100 in Books)
  • See Complete Table of Contents

Product Description

From the Back Cover


This is the only complete, all-in-one guide to deploying, running, and troubleshooting wireless networks with Cisco® Wireless LAN Controllers (WLCs) and Lightweight Access Point Protocol (LWAPP)/Control and Provisioning of Wireless Access Points (CAPWAP). Authored by two of the most experienced Cisco wireless support professionals, the book

presents start-to-finish coverage of implementing WLCs in existing wired and wireless network environments, troubleshooting design-related issues, and using LWAPP/CAPWAP solutions to achieve your specific business and technical goals.

One step at a time, you’ll walk through designing, configuring, maintaining, and scaling wireless networks using Cisco Unified Wireless technologies. The authors show how to use LWAPP/CAPWAP to control multiple Wi-Fi wireless access points at once, streamlining network administration and monitoring and maximizing scalability.

Drawing on their extensive problem-resolution experience, the authors also provide expert guidelines for troubleshooting, including an end-to-end problem-solving model available in no other book.

Although not specifically designed to help you pass the CCIE® Wireless written and lab exams, this book does provide you with real-world configuration and troubleshooting examples. Understanding the basic configuration practices, how the products are designed to function, the feature sets, and what to look for while troubleshooting these features will be invaluable to anyone wanting to pass the CCIE Wireless exams.



  •  Efficiently install, configure, and troubleshoot Cisco Wireless LAN Controllers
  • Move autonomous wireless network solutions to LWAPP/CAPWAP
  • Integrate LWAPP/CAPWAP solutions into existing wired networks
  • Understand the next-generation WLC  architecture
  •  Use Hybrid REAP and Home AP solutions to centrally configure and control branch/remote access points without deploying controllers in every location
  •  Use Mobility Groups to provide system-wide mobility easily and cost-effectively
  • Use Cisco WLC troubleshooting tools, and resolve client-related problems
  • Maximize quality in wireless voice applications
  • Build efficient wireless mesh networks
  • Use RRM to manage RF in real-time, optimizing efficiency and performance
  •  Reference the comprehensive WLC and AP debugging guide


Part of the CCIE Professional Development Series, this is the first book to offer authoritative training for the new CCIE Wireless Exam.

It will also serve as excellent preparation for Cisco’s new

CCNP® Wireless exam.


About the Author

Mark L. Gress, CCIE 25539, is an escalation engineer at the Cisco Systems Technical Assistance Center (TAC) in Research Triangle Park, North Carolina, where he has worked since 2005. He has been troubleshooting complex wireless networks since the birth of the Cisco Wireless LAN Controller (WLC) as a TAC engineer, a technical lead for the Enterprise Wireless team, and now as an escalation engineer supporting the complete Cisco line of wireless products. Mark has diagnosed problems in some of the largest Cisco wireless deployments and has provided training for TAC teams around the world. He has also contributed to numerous design guides, application notes, and white papers. As one of the highest contributors of identifying and assisting in defect resolution, his work has led to increases in overall product quality and stability. Mark graduated summa cum laude with a bachelors of science in both computer information systems and business management from North Carolina Wesleyan College. For more than ten years, Mark has been professionally involved in the networking industry.


Lee Johnson is currently a wireless specialist on the RTP Wireless TAC team at Cisco. He has been troubleshooting wireless networks, including both autonomous and controllerbased infrastructures, since 2006. Lee troubleshoots complex wireless issues in Cisco customer networks around the world. He has been dispatched to customer sites to address critical accounts and represented Cisco at Networkers. He also provides training and documentation for fellow Cisco engineers in both wireless and nonwireless TAC groups. Lee works closely with the wireless development group at Cisco to improve product quality and the customer experience with the WLC. He holds a bachelor of science degree in biology from the University of North Carolina at Chapel Hill.



Customer Reviews

1.0 out of 5 stars
5 star
4 star
3 star
2 star
1 star
See both customer reviews
Share your thoughts with other customers

Top Customer Reviews

Format: Hardcover Verified Purchase
The information in this book might be pretty good, may be reasonably accurate, and given that it was only writtten last year, it should be timely. I say all this in hope, but I'm having a hard time getting much out of it. The problem lies with the way it was written: its odd initial sequence (who STARTS a book with "Troubleshooting Strategy and Implimentation"?) should have given me a warning, but I ignored it...The whole book is a tangled mass of repetition, of stating the obvious, odd directions and dead ends. The author clearly has a lot of information he wants to get across, but he has inadequate tools with which to do it; no idea how to structure the information to draw the reader through the process of learning. I'm a techie, I've been engineering since the early '70's, and I know technical books are not always an easy read, but this one takes the prize.

This book shows all the characteristics of a good and clever engineer trying to punch above his weight in the field of documentation, and frankly, failing to get his knowledge across to his reader. If he can't do it himself, he would be better advised to get it ghost written; that way readers can benefit from his knowledge, and (please!) someone else's ability to transfer that knowledge to the written word. It's a good thing its cheaper than some Cisco books, or it would be going straight back.
Comment 3 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Hardcover
I have to say James Blake's review is spot on. The author is probably very knowledgeable on the subject but his ability to teach and structure the book makes the topic difficult to learn. I find that the book is written for someone who already knows a lot about the subject. I think when the author is trying to get his points accross he just assumes the reader knows all the essential chunks of knowledge and key concepts he leaves out along the way. I feel I did not get my money's worth on this one.
Comment One person found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Most Helpful Customer Reviews on (beta) 4.4 out of 5 stars 7 reviews
3 of 3 people found the following review helpful
3.0 out of 5 stars Good book, getting a bit dated 27 Oct. 2011
By C. W. Johnston - Published on
Format: Hardcover Verified Purchase
Yes this is a good book and i agree with what people say, but its getting a bit dated, technology is moving fast and with introduction of 5508 and NSC, the book needs to be refreshed, maybe hold off until updated.
2 of 2 people found the following review helpful
5.0 out of 5 stars Excellent Study and Review Book 11 Jan. 2010
By Blake Krone - Published on
Format: Hardcover
Over the past year I have been studying/working towards my CCIE Wireless so I have read a lot of the different books out there and this is by far the best book out there. That being said of course there are not that many options to begin with, other than plenty of white papers and highly technical Cisco docs. This book is a very easy and quick read for anyone having worked with the Cisco Unified Wireless equipment. I've found myself on a few instances opening up the book to refresh myself on certain configuration examples when running into issues.

I passed my CCIE Written before this book was published but have used it as a study guide for the CCNP-Wireless which I have one exam left. Without breaking the NDA rules I can say this is a great study material for all the certification series. While the CCNA Wireless book is a great intro I find this book more relevant and in depth to the test blueprints and will help you pass the exams.

Now if we could just get a CCIE-Wireless Lab Guide to study off of I'd be all set!
1 of 1 people found the following review helpful
4.0 out of 5 stars many diagnostics 21 Nov. 2009
By W Boudville - Published on
Format: Hardcover
The first chapter is the most valuable. It offers broad tips for a top down debugging approach to a wireless network problem. Also, it is largely independent of specific hardware elements. You can apply the guidelines even if you have non-Cisco items in the network. Of its advice, two very good tips stand out. The first is simply to have an extensive and complete network diagram. Do this when everything is [presumably] working. Don't wait till things go wrong before amassing such a diagram.

The second tip is to imagine you are offsite and are talking on the phone to an onsite sysadmin. And no visuals on your phone. It's strictly audio. This gedanken forces you to focus on what might be the key features of the problem.

The rest of the book then delves into specific abilities of Cisco boxes. Often there might be diagnostic text output that you can get. Cisco has been careful about enabling its machines to provide copious diagnostic dumps. The mass of detail is needed because of the many possible failure symptoms. But this also means that part of the skill you should cultivate is an intuition about what to look for in a potential surfeit of a data dump.

One impression from the book is that wireless problems can be harder than those in an all-wired network. For the latter, at least in principle, you can trace the wires and test each link. But wireless transceivers can overlap in broadcast range. While evesdropping does not require physical access to your equipment by an adversary.
4.0 out of 5 stars Four Stars 1 Oct. 2014
By Joe Stewart - Published on
Format: Hardcover Verified Purchase
This order is so old I don't know!
0 of 1 people found the following review helpful
5.0 out of 5 stars A 'must' for any serious computer collection 20 Feb. 2010
By Midwest Book Review - Published on
Format: Hardcover
Deploying and Troubleshooting Cisco Wireless LAN Controllers is the only complete guide to deploying, running and troubleshooting wireless networks with Cisco Wireless LAN Controllers, and comes from two of the top Cisco wireless support professionals. Advanced collections strong in Cisco technology will find this packed with keys to wireless network solutions, showing the basic of using Cisco WLC troubleshooting tools in a wireless environment. It's the first to offer training for the new CCIE Wireless Exam and is a 'must' for any serious computer collection.
Were these reviews helpful? Let us know