FREE UK Delivery on book orders dispatched by Amazon over £10.
In stock.
Dispatched from and sold by Amazon. Gift-wrap available.
Deliver Outstanding Custo... has been added to your Basket

Dispatch to:
To see addresses, please
Please enter a valid UK postcode.
+ £2.80 UK delivery
Used: Good | Details
Sold by Brit-Books
Condition: Used: Good
Comment: Simply Brit: We have dispatched from our UK warehouse books of good condition to over 1 million satisfied customers worldwide. We are committed to providing you with a reliable and efficient service at all times.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Deliver Outstanding Customer Service: 2nd edition: Gain and Retain Customers and Stay Ahead of the Competition (How to Gain and Retain Customers and Stay Ahead of the Compe) Paperback – 1 May 2002

See all 3 formats and editions Hide other formats and editions
Amazon Price
New from Used from
"Please retry"
£5.30 £0.01
Note: This item is eligible for click and collect. Details
Pick up your parcel at a time and place that suits you.
  • Choose from over 13,000 locations across the UK
  • Prime members get unlimited deliveries at no additional cost
How to order to an Amazon Pickup Location?
  1. Find your preferred location and add it to your address book
  2. Dispatch to this address when you check out
Learn more
click to open popover

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone

To get the free app, enter your mobile phone number.

Product details

  • Paperback: 240 pages
  • Publisher: How To Books; 2nd Revised edition edition (1 May 2002)
  • Language: English
  • ISBN-10: 1857037839
  • ISBN-13: 978-1857037838
  • Product Dimensions: 15.2 x 1.4 x 23.5 cm
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: 537,297 in Books (See Top 100 in Books)
  • Would you like to tell us about a lower price?
    If you are a seller for this product, would you like to suggest updates through seller support?

  • See Complete Table of Contents

Product description


'Neat, simple and effective. Actually that sounds like what most customers want.' The Bookseller; 'This title will be a revelation to all those who put more money and energy into attracting new customers than taking care of their existing ones.' Training Journal

About the Author

Susan Nash is the President of the US-based EM-Power Training and Consulting and has worked with a diverse range of international companies. Derek Nash tutors Customer Service Excellence at EM-Power and draws on long experience of customer service and support in industry. They train in customer service both in the US and the UK. They live in Foster City, California, US.

Customer reviews

There are no customer reviews yet.
5 star
4 star
3 star
2 star
1 star
Share your thoughts with other customers
Pages with related products. See and discover other items: percussion instruments

Where's My Stuff?

Delivery and Returns

Need Help?