Deliver Outstanding Customer Service: 2nd edition: Gain and Retain Customers and Stay Ahead of the Competition (How to Gain and Retain Customers and Stay Ahead of the Compe) Paperback – 1 May 2002
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'Neat, simple and effective. Actually that sounds like what most customers want.' The Bookseller; 'This title will be a revelation to all those who put more money and energy into attracting new customers than taking care of their existing ones.' Training Journal
About the Author
Susan Nash is the President of the US-based EM-Power Training and Consulting and has worked with a diverse range of international companies. Derek Nash tutors Customer Service Excellence at EM-Power and draws on long experience of customer service and support in industry. They train in customer service both in the US and the UK. They live in Foster City, California, US.
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