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Defusing Hostile Customers Workbook (Third Edition2010): A Self-Instructional Workbook For Public Sector Employees Paperback – 6 Apr 2010


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Product details

  • Paperback: 190 pages
  • Publisher: Createspace Independent Publishing Platform; 3 edition (6 April 2010)
  • Language: English
  • ISBN-10: 1450585744
  • ISBN-13: 978-1450585743
  • Product Dimensions: 20.3 x 1.1 x 25.4 cm
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: 2,291,816 in Books (See Top 100 in Books)
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Amazon.com: 3.8 out of 5 stars 4 reviews
5.0 out of 5 starsFive Stars
on 8 July 2014 - Published on Amazon.com
Verified Purchase
4 people found this helpful.
5.0 out of 5 starsBuy Defusing Hostile Customer's Workbook
on 1 November 2010 - Published on Amazon.com
8 people found this helpful.
1.0 out of 5 starsOld Content Repackaged as 3rd Edition (by a Very Unkind and Impatient Author)
on 25 April 2010 - Published on Amazon.com
3 people found this helpful.
5.0 out of 5 starsLots of New Content, Ideal For Any Customer Service Staff Or Use In Training
on 4 May 2010 - Published on Amazon.com
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