Dealing with Difficult People (Creating Success) Paperback – 3 Mar 2013
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"Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance." (Business Executive)
"The essential guide to coping with people problems. Packed with hints, tips and warnings of potential hazards." (OS Magazine)
Over 50,000 copies sold to date
Written by the highly respected speaker and broadcaster Roy Lilley
This new edition includes advice on dealing with difficult people online
Top customer reviews
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9 August 2014
I found this book disappointingly limited in scope. It focuses mainly on the world of bosses, employees and colleagues. A more fitting title would be "Dealing with Difficult People in the Workplace". But even then, this book would be a bit weak, because it fails to discuss all sorts of really difficult types of people. There is no mention of the various types of sociopaths and law-abiding psychopaths, megalomaniacs, feminists, brainwashed automatons and so much more. If I had to guess, I'd guess that the author has rather limited worldly experience. Chapter 2 lists what the author considers "The seven Types of Difficult People". It is woefully incomplete.
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