Top critical review
28 people found this helpful
Excellent machine - BUT beware of display issues!
on 4 April 2012
Ive had several DeLonghi machines in the past and decided to "upgrade" to the "Prima Donna" as we love coffee in our household.
This machine is a cosmetically updated PrimaDonna ESAM6600, which is very similar.
The only issues I have had are:
1. The "tab" on the back of the drip tray is very flimsy and easily broken when washing. it operates a microswitch that tells the machine that the tray is missing, so you would think that if the tab is missing, the machine wouldnt work. Fortunately it is sensible to work out that if everything else (including the grounds container) is there (another tab and microswitch), then the drip tray must also be there, and the machine ignores the problem!
2. The milk frother jug has a problem with the "venturi" effect that draws the milk up the straw in the jug. These wear out within a year, and require a new jug lid (£16). Ive had 3 ! Update 2/1/16 - I've traced the milk jug failures to the O rings on the milk carafe coupler, after reading some other reviews. The good news is that they are available for about £4 a set delivered via a certain well known auction site. They are 2 minutes to change and the milk frother is back working again as good as ever.
3. Most worrying of all is the display panel, which notoriously fails after about 12 - 18 months, its down to it being placed above the boiler, and the solder melts on the board and it fails either completely, or just the display / backlight fails. Ive had 2 in 3 years replaced under warranty. When its out of warranty the boards are £82 + fitting, so be warned its VERY common!
Other than those 3 issues, the machine is reliable and makes FANTASTIC coffee.