Dangerous Guide to Leading Innovation Paperback – 7 Nov 2011
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About the Author
Impact Innovation is a company that specialises in helping organisations to be more innovative in how they develop new products, services and customer experiences. Their clients include John Lewis, BBC, O2, Accor Hotels and the NHS. They win awards for the work they do. Impact Innovation has also written Dangerous Customer Service (Bloomsbury, 2011). www.impactinnovation.co.uk
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