• RRP: £29.95
  • You Save: £4.49 (15%)
FREE Delivery in the UK.
Only 1 left in stock (more on the way).
Dispatched from and sold by Amazon. Gift-wrap available.
Customer Experience Strat... has been added to your Basket
+ £2.80 UK delivery
Used: Very Good | Details
Sold by Nearfine
Condition: Used: Very Good
Comment: Gently used. Expect delivery in 20 days.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

Customer Experience Strategy-Paperback Paperback – 24 Feb 2010

5 out of 5 stars
5 star
1
4 star
0
3 star
0
2 star
0
1 star
0
5 out of 5 stars 1 review from Amazon.com us-flag |

See all formats and editions Hide other formats and editions
Amazon Price
New from Used from
Paperback
"Please retry"
£25.46
£19.01 £10.28
Note: This item is eligible for click and collect. Details
Pick up your parcel at a time and place that suits you.
  • Choose from over 13,000 locations across the UK
  • Prime members get unlimited deliveries at no additional cost
How to order to an Amazon Pickup Location?
  1. Find your preferred location and add it to your address book
  2. Dispatch to this address when you check out
Learn more

Top Deals in Books
See the latest top deals in Books. Shop now
£25.46 FREE Delivery in the UK. Only 1 left in stock (more on the way). Dispatched from and sold by Amazon. Gift-wrap available.
click to open popover

Frequently Bought Together

  • Customer Experience Strategy-Paperback
  • +
  • The Ten Principles Behind Great Customer Experiences (Financial Times Series)
Total price: £42.25
Buy the selected items together

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone

To get the free app, enter your mobile phone number.



Top Deals in Books
See the latest top deals in Books. Shop now

Product details

Product Description

About the Author

Lior Arussy is the founder and President of Strativity Group, Inc. (StativityGroup.com), which works with both Global 2000 companies as well as emerging businesses around the world. Prior to establishing Strativity Group, Arussy held executive positions at NICE Systems and Hewlett-Packard as well as various start-up companies. He is the author of several publications, including The Experience!: How to Wow Your Customers and Create a Passionate Workplace, as well as more than fifty articles in such international publications as Harvard Business Review. Arussy's syndicated column "Focus: Customer" reaches more than 350,000 readers worldwide every month. He also has a bimonthly column for CRM magazine, is the winner of the CRM Influential Leader 2003 award, and is the author of the course "Developing and Executing Customer-centric Strategy" (American Management Association).


Customer Reviews

There are no customer reviews yet on Amazon.co.uk.
5 star
4 star
3 star
2 star
1 star

Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 5.0 out of 5 stars 1 review
1 of 2 people found the following review helpful
5.0 out of 5 stars Customer Experience Strategy 20 Sept. 2013
By Rob@LTS - Published on Amazon.com
Format: Paperback Verified Purchase
Great book on CX strategy, provides insight to many components that are related to defining an effective customer experience strategy.
Was this review helpful? Let us know


Feedback