- Audio Download
- Listening Length: 4 hours and 28 minutes
- Program Type: Audiobook
- Version: Unabridged
- Publisher: McGraw-Hill Education
- Audible.co.uk Release Date: 7 Mar. 2006
- Language: English
- ASIN: B002SQ5ZZY
- Amazon Bestsellers Rank:
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Crucial Confrontations Audio Download – Unabridged
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Top Customer Reviews
What's a "crucial confrontation"?
What to do before one occurs?
How to know when -- and when NOT -- to initiate one?
How to "get your head right before opening your mouth"?
How to begin a crucial confrontation?
How to involve and engage others to take appropriate action?
How to make keeping commitments (almost) painless?
What to do when others "get sidetracked, scream, or sulk"?
What to do after a crucial confrontation?
How to gain commitment and move to action?
How to solve "big, sticky, complicated problems"?
How to deal with the truly tough? (i.e. the twelve "yeh buts")
The authors also provide four appendices: A self-assessment for measuring confrontation skills, "The Six-Source Model," "When Things Go Right," and discussion questions for reading groups. Although any one of the appendices is worth far more than the cost of this book, their greatest value will be derived when the information and counsel are correlated with the material which the authors share in the nine chapters.
My own rather extensive experience in the business world suggests that "broken promises, violated expectations, and bad behavior" really do offer both perils and opportunities. A careful reading of this book and then an equally careful application of the advice which the authors offer will, in my opinion, reduce (if not eliminate) the former while helping to achieve effective fulfillment of the latter.
This book has made me better aware of what is at stake and what needs to be done to address the key issues within difficult discussions. I would recommend it to anyone who wishes to take a step back and resolve difficult issues with other people in a constructive way but doesn't know how. Useful in a professional and a personal context.
Most Recent Customer Reviews
Great way of learning objection handling techniques. Moving into a new role at work this book really helped me.Published 26 days ago by HazelE
A fantastic book for business leaders, HR professionals and line manager great for reflection on life and management styles. Enjoy.Published on 24 Jan. 2013 by DMB
This book delivers exactly what it says it will on the cover.
It's a precise, well-written and very practical manual for managing confrontations,
when people havent met... Read more
I'd read Crucial Conversations and been totally wowed by it and this follow up is just as good. I think sometimes it's about timing and I read the first book at a time when I was... Read morePublished on 14 Nov. 2011 by Helen M