Top positive review
on 14 November 2011
I'd read Crucial Conversations and been totally wowed by it and this follow up is just as good. I think sometimes it's about timing and I read the first book at a time when I was dealing with a number of issues so was able to apply many of the techniques immediately. This hasn't been the case with this book but I can see how I could use it in different situations. There is a degree of repitition from the first book but this serves as a reminder and I certainly think both books are well worth reading.