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Contextual Design: Defining Customer-Centered Systems (Interactive Technologies) Paperback – 1 Sep 1997

4.7 out of 5 stars 3 customer reviews

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Product details

  • Paperback: 496 pages
  • Publisher: Morgan Kaufmann (1 Sept. 1997)
  • Language: English
  • ISBN-10: 1558604111
  • ISBN-13: 978-1558604117
  • Product Dimensions: 18.4 x 2.8 x 23.5 cm
  • Average Customer Review: 4.7 out of 5 stars 3 customer reviews
  • Amazon Bestsellers Rank: 559,664 in Books (See Top 100 in Books)
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Product description

Review

"If necessity is the mother of invention, then if you don't know what the users need you can't invent. Karen and Hugh present a step-by-step way to uncover, understand, and use those needs. If developers are not already using techniques like those presented here, they should read this book carefully to see what they are missing."
―-Dan Bricklin, co-creator of VisiCalc

"Hugh Beyer and Karen Holtzblatt are widely recognized as the foremost experts on contextual inquiry, and they have packed what they know into a book of both substance and intelligence. It has been a long wait but worth it. The book lucidly shows how to capture the real requirements of customers and how to tailor designs to fit their needs. If you care about your customers and want to create products they as well as want, then you need to understand contextual inquiry and contextual design. You need this book."
--Larry Constantine, Principal Consultant, Constantine & Locwood, Ltd.; Professor of Computing Sciences, University of Technology, Sydney (Australia); Author of Constantine on Peopleware and Software for User

"For many years, Beyer and Holtzblatt have been pioneers in the field of human-computer interaction, showing how the context of computer use can be (and needs to be) the central focus of analysis and design. This book conveys the understanding and wisdom that they have gained from their experience in contextual design in a form that is accessible to students and design practitioners. It will serve as a guide and handbook for the next generation of interaction designers, and as a result we can expect the usability and appropriateness of computer systems to be greatly improved."
--Terry Winograd, Stanford University

About the Author

Hugh Beyer is a co-founder of In Context Enterprises, Inc. a firm that works with companies, coaching teams to design products, product strategies, and information systems from customer data. Hugh Beyer has pioneered the link between the customer-centered front end and object-oriented design.


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on 20 March 1998
Format: Paperback
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on 19 February 1999
Format: Paperback
0Comment| 3 people found this helpful. Was this review helpful to you?YesNoReport abuse
on 20 August 2014
Format: Paperback|Verified Purchase
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Most helpful customer reviews on Amazon.com

Amazon.com: 3.8 out of 5 stars 18 reviews
5.0 out of 5 starsFive Stars
on 15 February 2017 - Published on Amazon.com
Format: Paperback|Verified Purchase
2 people found this helpful.
3.0 out of 5 starsContent good, editing bad
on 31 July 2012 - Published on Amazon.com
Verified Purchase
9 people found this helpful.
5.0 out of 5 starsexplains the customer's role in product design
on 7 July 2001 - Published on Amazon.com
Format: Paperback|Verified Purchase
3 people found this helpful.
4.0 out of 5 starsInteresting
on 23 June 2009 - Published on Amazon.com
Format: Paperback|Verified Purchase
19 people found this helpful.
4.0 out of 5 starsIf only more software was designed this way!
on 19 February 1999 - Published on Amazon.com
Format: Paperback

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