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The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes Paperback – 30 Jul 2004

4.8 out of 5 stars 4 customer reviews

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Product details

  • Paperback: 160 pages
  • Publisher: Productivity Press (30 July 2004)
  • Language: English
  • ISBN-10: 1563273012
  • ISBN-13: 978-1563273018
  • Product Dimensions: 27.9 x 21.4 x 1.1 cm
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Bestsellers Rank: 392,546 in Books (See Top 100 in Books)
  • See Complete Table of Contents

Customer Reviews

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Top Customer Reviews

Format: Paperback Verified Purchase
The subtitle of this book suggests that it is aimed at administrative and office environments, and to give the authors their due, they do focus on that - however, it's within a manufacturing environment where the admin and office functions are to do with sales and order processing and engineering design.

If this is the environment you work in (i.e. office activities related to manufacturing), then this book will be very useful in helping you to apply value stream mapping.

However, if - like me - you work in a service environment such as education, social services, etc. you will find that the book falls short. For example it mentions the use of takt time, but this is generally not a useful concept in service environments.

In conclusion - if you want to know how to apply value stream mapping in the administrative side of a manufacturing environment, this book will help. The worked examples are clear and well explained. However if you want to know how value stream mapping can be applied within a generic service environment, this book will help you understand the concepts of value stream mapping, but will leave you with many unanswered questions about how to apply it practically.
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Format: Paperback Verified Purchase
This is an excellent resource for office staff wanting to value stream map their work. Its written in a clear no nonsense style with ideas you can put into practice immediately.

I like the insider 'Lean Note' every so often providing hits and ideas you would only get from an experienced lean leader, these tips are designed to stop you going down a blind ally.

If you are thinking of running a Kaizen event in your administrative area you would benefit from everyone on your team having this resource to hand.

The approach is particularly useful for manufacturing companies who have already gone lean on the production floor and are waiting for their office support and administration functions to catch up.

Highly recommended..
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Format: Paperback
This is not a book to read without putting in some work yourself. The examples are practical across many industries, but you have to use the techniques as you go through the book.

Only get this book if you are prepared to follow its instructions, otherwise you'll get lost.

Been a real help to me.
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Format: Paperback
I had been looking everywhere for a book that covered Value Stream Mapping
in Business Administration. Excellent book, which arrived on time and in
excellent condition.
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: HASH(0x942ceb58) out of 5 stars 15 reviews
34 of 35 people found the following review helpful
HASH(0x943fe5b8) out of 5 stars Excellent. Very practical & helpful book 10 Sept. 2004
By Brian Maskell - Published on Amazon.com
Format: Paperback
For a long time "lean thinking" has been focused on the shop floor. Almost all the books and training materials deal exclusively with production issues. At last, we have a practical book on how to apply lean to office processes. In this book Locher & Keyte show how to extend value stream mapping out of the shop floor and into the all-important support processes like order-entry, customer service, product configuration & design, purchasing, accounts payable, and others. The step-by-step approach makes it easy to adapt these examples to your own real-life situation. This book will become the standard approach to office process improvements and kaizens.
21 of 23 people found the following review helpful
HASH(0x943fe60c) out of 5 stars A LOGICAL EXTENSION OF LEAN PRINCIPLES 30 Sept. 2005
By Clayton Fife - Published on Amazon.com
Format: Paperback
This book is a good tutorial to apply Lean to an office setting, but a basic understanding of the Lean principles is required to take full advantage of the work as many parallels are drawn between manufacturing applications and their office counterparts. Overall very useful, but especially in a manufacturing/production-support office environment more than in a traditional service or other type of office setting.
14 of 15 people found the following review helpful
HASH(0x943fea44) out of 5 stars Good introduction to VSM for office operation 10 Mar. 2007
By O. David - Published on Amazon.com
Format: Paperback
The value of this book depends strongly on your personal knowledge about VSM and JIT/Lean. I was more used to the approach from Quick-Response-Manufacturing as Tagging&Process Mapping. Anyway, for people searching an introduction to Value-Stream-Mapping and especially the office part, I can recommend this book - the production part of the good example used, is not discussed in details - but this is not the goal of the book anyway. I read many different books to get started with VSM, but this one is one of the simpliest and most consistent books about VSM for office operation. The writters refer to one single example of a company and develop the case in a understandable manner.

Readers interested in VSM for the shoopfloor should read this book as well. As a matter, it is unfortunatelly true, that companies focus there attention to the shopfloor operations, meanwhile the potential of upstream and non-production processes are ignored. This book gives you a good knowledge, how to start your journey.

I bought both books, Complete-Lean-Enterprise (the one I refer to here) as well as Value-Stream-Management-for-the-Lean-Office. Meanwhile the first one gave me a much better overview how to practice VSM, the second one was quite week (bad case example in my oppinion) and I could not get the point how to proceed with the VSM-technique. On the other side, the later book provides more information about important issues as pitch, heijunka, work balancing etc., but already using VSM for the shopfloor and having knowledge about JIT/Lean, this will not provide new insights to you anyway. Conclusion, I would recommend this book here to get started and definetly not the book Value-Stream-Mgmnt.-for-the-Lean-office!

Best Regards,

Oliver
6 of 6 people found the following review helpful
HASH(0x943fee10) out of 5 stars Only Covers Manufacturing Industry Office and Administrative Processes 12 July 2012
By J. Green - Published on Amazon.com
Format: Paperback Verified Purchase
Although the subtitle of this book is "Value Stream Mapping for Administrative and Office Processes", it should be entitled "Value Stream Mapping for 'Manufacturing Industry' Administrative and Office Processes". The two "case studies" presented cover office processes used in manufacturing a product (Purchase of Raw Materials, Bills of Materials Creation, CAD Drawing creation, and Order Entry), and in creating and releasing CAD Drawings. If you're in a Service industry like Healthcare, Financial Services, Transportation, Utilities, Government, Social Service or Education, where a customer tends to enter a value stream at multiple steps in the process, this book may be of limited help. This is also the case with Locher's "Lean Office and Service Simplified".
4 of 6 people found the following review helpful
HASH(0x943fedbc) out of 5 stars Lean Administration 30 Aug. 2007
By Stephen Parry - Published on Amazon.com
Format: Paperback
This is an excellent resource for office staff wanting to value stream map their work. Its written in a clear no nonsense style with ideas you can put into practice immediately.

I like the insider 'Lean Note' every so often providing hits and ideas you would only get from an experienced lean leader, these tips are designed to stop you going down a blind ally.

If you are thinking of running a Kaizen event in your administrative area you would benefit from everyone on your team having this resource to hand.

The approach is particularly useful for manufacturing companies who have already gone lean on the production floor and are waiting for their office support and administration functions to catch up.

Highly recommended..
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