Amazon Locker Frequently Asked Questions

1. What are Lockers?

Lockers are secure, self-service kiosks where you can pick up Amazon parcels at a time and place that is convenient for you.

2. How do I use a Locker?

To use a Locker simply find a convenient Locker and add it to your Amazon address book. Then, during checkout, select the Locker as your delivery address. Once your parcel has been delivered, we will email you a unique 6 digit code. Simply visit your selected Locker and enter the code on the Locker's touchscreen, then remove your parcel after the Locker's door opens.

3. How much does using a Locker cost?

Locker has no charge for Amazon Prime members. If you're not an Amazon Prime member, you'll be charged £2.99 for One-Day delivery or £5.99 for Same-Day delivery of eligible items.Currently, Same-Day is only available for selected Lockers in the UK.

4. How long do I have to pick up my parcel?

You have 3 calendar days to pick up your parcel. If you're not able to collect your parcel within this time-frame, it will be returned for a refund.

5. What kind of items can be delivered to a Locker?

Items dispatched by Amazon are eligible for delivery to a Locker. This includes Marketplace items that are Fulfilled by Amazon (usually items from Amazon Merchants or Warehouse Deals). Currently, Lockers can accept parcels up to 42cm x 35cm x 32cm in dimension, with a maximum weight of 4.5kg.

6. What kind of items can not be delivered to a Locker?

Items sold by third-party Sellers, age restricted and hazardous material items aren't eligible for delivery to a Locker.

7. Can I return an item to a Locker?

Yes. If your item is eligible to be returned to a Locker, you will see Locker as a Dropoff option during the returns process on Amazon.co.uk.