Amazon Locker Frequently Asked Questions

1. What are Amazon Lockers?

Amazon Lockers are secure, self-service kiosks where you can pick up Amazon parcels at a time and place that is convenient for you.

2. How do I use a Locker?

To use an Amazon Locker simply find a convenient Locker and add it to your Amazon address book. Then, during checkout, select the Locker as your delivery address. Once your parcel has been delivered, we will email you a unique 6 digit code. Simply visit your selected Locker and enter the code on the Locker's touchscreen, then remove your parcel after the Locker's door opens.

3. How much does using an Amazon Locker cost?

Amazon Locker has no charge for Amazon Prime members. If you're not an Amazon Prime member, you'll be charged £2.99 for One-Day delivery or £5.99 for Same-Day delivery of eligible items.Currently, Same-Day is only available for selected Amazon Lockers in the UK.

4. How long do I have to pick up my parcel?

You have 3 calendar days to pick up your parcel. If you're not able to collect your parcel within this time-frame, it will be returned for a refund.

5. What kind of items can be delivered to an Amazon Locker?

Items dispatched by Amazon are eligible for delivery to an Amazon Locker. This includes Marketplace items that are Fulfilled by Amazon (usually items from Amazon Merchants or Warehouse Deals). Currently, Lockers can accept parcels up to 42cm x 35cm x 32cm in dimension, with a maximum weight of 4.5kg.

6. What kind of items can not be delivered to an Amazon Locker?

Items sold by third-party Sellers, age restricted and hazardous material items aren't eligible for delivery to an Amazon Locker.

7. Can I return an item to an Amazon Locker?

Yes. If your item is eligible to be returned to a Locker, you will see Amazon Locker as a Dropoff option during the returns process on Amazon.co.uk.