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Changing How You Manage and Communicate Change (Soft Skills for It Professionals) Paperback – 31 Mar 2009

5.0 out of 5 stars 2 customer reviews

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Product details

  • Paperback: 188 pages
  • Publisher: IT Governance Ltd (31 Mar. 2009)
  • Language: English
  • ISBN-10: 1905356943
  • ISBN-13: 978-1905356942
  • Product Dimensions: 14 x 1.1 x 21.6 cm
  • Average Customer Review: 5.0 out of 5 stars 2 customer reviews
  • Amazon Bestsellers Rank: 4,672,105 in Books (See Top 100 in Books)
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Product description

From the Back Cover

This series of books aims to provide practical guidance on a range of soft-skills areas for those in IT. They may also be used to good effect by others, including those who deal with IT professionals, in order to facilitate more effective and co-operative working practices.

Changing How You Manage and Communicate Change deals with the issue of change from a refreshingly different perspective. Its premise is that change will proceed more smoothly and effectively if serious consideration is given to the people aspects. The book offers ideas, guidelines and advice to help you implement change in a way which respects those affected, using communication skills as guidance tools.

All those who work in and with IT will benefit from reading this book. You will better understand your own reactions to change and those of colleagues, customers, and suppliers. You will be able to explain more confidently why a one-size-fits-all change management plan doesn’t work and how to make it more flexible. You will also understand more clearly why there is always a productivity drop when a change is introduced, and how to help people move up the learning curve more quickly.

The author, Naomi Karten, is a highly experienced professional speaker, consultant and trainer, drawing on her psychology and IT background to help organizations improve customer satisfaction, manage change, and strengthen teamwork.Naomi's website, www.nkarten.com, features more than 100 articles on a wide range of topics, including strengthening customer relations, managing expectations, improving communication, gathering customer feedback, enhancing teamwork, and building consulting skills.

About the Author

As a highly experienced professional speaker and seminar leader, Naomi Karten draws from her psychology and IT background to help organizations improve customer satisfaction, manage change, and strengthen teamwork. She has delivered seminars and presentations to more than 100,000 people in such diverse locations as Amsterdam, London, Oslo, Brussels, Vancouver, Toronto, Tokyo, Hong Kong, Trinidad, Costa Rica, San Francisco, Chicago, and New York. Naomi's several service level agreement ebooks, including How to Establish Service Level Agreements, have helped organizations worldwide establish successful SLAs. Her other books and ebooks include Managing Expectations, Communication Gaps and How to Close Them, and How to Survive, Excel and Advance as an Introvert. Naomi's website, www.nkarten.com, features more than 100 articles on a wide range of topics, including strengthening customer relations, managing expectations, improving communication, gathering customer feedback, enhancing teamwork, and building consulting skills. Naomi's newsletter, Perceptions & Realities offers serious advice in a lively, chuckle-generating manner. Numerous issues of this newsletter are posted on her website. In addition, she has published more than 300 articles in print and online publications. Before forming her training and consulting business, Naomi earned degrees in psychology and gained extensive IT experience in technical, customer support, and management positions.


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27 January 2014
Format: Paperback|Verified Purchase
4 June 2009
Format: Paperback
One person found this helpful
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Most helpful customer reviews on Amazon.com

Amazon.com: 5.0 out of 5 stars 2 reviews
Fiona Charles
5.0 out of 5 starsAn engaging and practical handbook for managing change
4 June 2009 - Published on Amazon.com
Format: Paperback
Jutta Eckstein
5.0 out of 5 starsA real treasure
25 June 2009 - Published on Amazon.com
Format: Paperback

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