1. What is Amazon Renewed?
At Amazon Renewed, you can discover and buy quality refurbished, pre-owned and open-box products that have been inspected and tested to work and look like new by the Marketplace seller, or where Amazon EU S.à.r.l. sells products which it sources from vendors, by the vendor, or by Amazon EU S.à.r.l., and in each case by a qualified manufacturer or a specialized third-party refurbisher. The inspection and testing process typically includes a full diagnostic test, replacement of any defective parts, and a thorough cleaning process carried out by the Marketplace seller, vendor, or by Amazon EU S.à.r.l. The products have no visible cosmetic imperfections when held 12 inches away. The products may be packaged in a generic box and come with the accessories expected for a new product, with exceptions, if any, mentioned on the product detail page. All products on Amazon Renewed (except traditional wrist watches and Amazon Devices) are backed by the Amazon Renewed Guarantee. With this guarantee, you are eligible for a replacement or refund within 1 year of receiving the product if it does not work as expected. This guarantee is in conjunction with Amazon’s standard return policy that applies to most products.
Only select sellers who meet Amazon’s quality and performance criteria are permitted to offer refurbished products on Amazon Renewed.
