- Paperback: 112 pages
- Publisher: Management Pocketbooks (1 Jan. 2005)
- Language: English
- ISBN-10: 1903776333
- ISBN-13: 978-1903776339
- Package Dimensions: 14.4 x 10.4 x 0.8 cm
- Average Customer Review: Be the first to review this item
- Amazon Bestsellers Rank: 2,438,088 in Books (See Top 100 in Books)
Call Centre Customer Care Pocketbook (Pocketbooks) Paperback – 1 Jan 2005
Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
To get the free app, enter your mobile phone number.
This book addresses the issues affecting customer service in the digital age. In particular, it looks at the implications of e-commerce and the role of call centres. HR issues are dealt with too.
|5 star (0%)|
|4 star (0%)|
|3 star (0%)|
|2 star (0%)|
|1 star (0%)|