I bought the CTEK MXS7.0 charger for charging the battery on my 760 BMW with an AGM battery. This was used sparingly for charging and reconditioning the AGM and other batteries for other cars in the household. The charger developed a fault in the second year and some issues took me away from seeking a replacement immediately. I eventually emailed Amazon about a year ago regarding a replacement and was refused a replacement in line with five year warranty requirements. The charger is still under warranty as I write.
The Amazon staff member in a chat stated they will offer a refund to put towards buying another one. I realised the price had gone up by £15 or so pounds. I refused this as the warranty was very clear and explicit about Amazon replacing the charger. I requested the matter to be referred to a manager and the eventual response was that I had to refer the warranty issue to the manufacturer to deal with. Further, I had some use of the charger and that was sufficient and I had to buy another one. I referred them to the terms of the purchase of replacement by Amazon but the chaps will not budge. So the option is to put this in writing when I had time and sue for replacement and loss of batteries I had thrown away due to the defectiveness of the charger. It was difficult to imagine I was dealing with Amazon as they had dealt with other shorter term warranties according to the contract. I decided to leave the matter and refer the matter to a small claims court for Amazon to honour the terms of the contract.
Amazon has since not provided me with the chat text I requested. I will be making a subject access request for the information and eventually refer the matter Jeff Bezos and also to the courts, if Mr Bezos is unable to come up with the solution. What is most disconcerting is that I had thrown away some batteries thinking they were bad, while the CTEK charger was actually draining the charge in them when it was supposed to be maintaining them. I only got to know this because I had another very old charger that was able to charger a battery I was about to throw out. I had confidence in the CTEK, which was unwarranted. Amazon must realise that good customer service is everything and it is bound to lose a valued customer with its stance and treatment.
The equipment was not up to the job and the customer service is diabolical. Amazon is becoming a cowboy business the bigger it gets rather than the other way round. At the very least, a class action will be necessary to make this company respect the law and terms of its contracts.
| Manufacturer | CTEK |
|---|---|
| Brand | CTEK |
| Model | MXS 5.0 |
| Product Dimensions | 27.2 x 14.4 x 5.4 cm; 200 Grams |
| Item model number | 56-975 |
| Manufacturer part number | MXS 5.0 |
| Voltage | 12 Volts |
| Item Weight | 200 g |
