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Business Process Management: Practical Guidelines to Successful Implementations Hardcover – 22 Mar 2006

4.0 out of 5 stars 4 customer reviews

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Product details

  • Hardcover: 464 pages
  • Publisher: A Butterworth-Heinemann Title (22 Mar. 2006)
  • Language: English
  • ISBN-10: 0750669217
  • ISBN-13: 978-0750669214
  • Product Dimensions: 18.9 x 2.9 x 25.3 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Bestsellers Rank: 1,520,606 in Books (See Top 100 in Books)
  • See Complete Table of Contents

Product Description

Review

'This book shouldn't be unusual, but it is. It should have been written a long time ago, but it wasn't. All books on business process management should be similar to it, but they aren't. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasn't been.

What's exceptional about the book is its extraordinary common sense.'


Tom Davenport
Professor and Director of Research
Babson Executive Education, Babson College

About the Author

John Jeston has extensive experience in the business and IT industries, where for over 30 years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.

Johan Nelis has international experience as a hands-on Business Process Management Consultant. He established and managed a BPM practice of 30 consultants in the Netherlands. He established the Dutch BPM Forum. He is Lead Consultant at a BPM consultancy, where he provides strategic advice on business process services and supervises a team of BPM consultants.


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Top Customer Reviews

Format: Hardcover
This book is truly unique and like no other. It provides step-by-step guidelines how to actually do BPM projects. The framework gives me confidence that all aspects will be addressed during a project.

I specially like the first chapters, written in the form of Questions and Answers, they address precisely the type of issues which my company is struggling with at the moment.

The "one approach does not fit all" write-up shows that the authors understand the challenges of being successful in various organisations and that BPM in itself not a silver bullet is.

This book is very pragmatic and highly recommended for any BPM professional. Also check out the useful tools and checlists in the appendices.
Comment 14 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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Format: Paperback
Sorry for the change of the original quote from Ratatouille ("Everyone can cook"), but I had the same feeling: this book is really an outstanding resource in case you need to know more about the management of processes, methodologies. I think it must be read by all decision makers.

Very clear language, easily understandable for an interested outsider (like me) too.
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Format: Paperback
I'm sorry but I have to disagree with the previous reviewer about this book. The authors have created a complicated and disorganised book that doesn't make much sense to someone with a fairly logical thinking pattern. The book is a great example of the abuse of graphics and tables to try and get a message accross, but eventually just confusing the reader.

It contains a lot of really big words but doesn't say much. I wish I could say I learnt something from it but it's really just a waste of good Brazilian rainforest.
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Format: Paperback Verified Purchase
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: HASH(0x9bbbe558) out of 5 stars 25 reviews
27 of 27 people found the following review helpful
HASH(0x9ba7e390) out of 5 stars Excellent and Complete BPM Book 28 Mar. 2006
By James Rock - Published on Amazon.com
Format: Hardcover
This book is truly unique and like no other. It provides step-by-step guidelines how to actually do BPM projects. The framework gives me confidence that all aspects will be addressed during a project.

I specially like the first chapters, written in the form of Questions and Answers, they address precisely the type of issues which my company is struggling with at the moment.

The "one approach does not fit all" write-up shows that the authors understand the challenges of being successful in various organisations and that BPM in itself not a silver bullet is.

This book is very pragmatic and highly recommended for any BPM professional. Also check out the useful tools and checlists in the appendices.
24 of 26 people found the following review helpful
HASH(0x9ba8b948) out of 5 stars DO NOT JUDGE THIS BOOK BY ITS COVER 11 Feb. 2011
By Mieszko Sokolowski - Published on Amazon.com
Format: Paperback
This book is going to be preferred by all sorts of people who ardently admire and regard with wondering esteem so-called PROJECT MANAGEMENT FRAMEWORKS. I personally feel I can't join a club of 5-star Amazon reviewers claiming this is a "complete BPM book". I am certain, this book is millions of light-years from 4- or 5-star rate. If this books reached an average 4 star rate so far, then the incomparably better book on the subject like that of, for example, Sharp and McDermott deserves 44-star average rate. Wake up people!

Having read dozens of BPM books (none of them is and can't be complete even if it claims so), I cannot comprehend how can anyone write "this book is truly unique and like no other". Unique?! This must be a kind of joke. Show me please where I may find this uniqueness because I was searching it but was not able to find it.

If you are looking for things like: roll-out, back-out, contingency plan, mitigation strategy, realizing value, feedback loop, governance, stakeholder management, strategy, objectives, goals, mission, vision...yes - this is a book for you.
People who place an emphasis on more specific BPM subjects (technics for discovering true business processes, detailed process analysis, dealing with complexity and usefulness of a process model, designing real-life metrics helping align a job of individual performer with a whole E2E business process) are going to be disappointed with the book's wording.

You'll encounter many commonly known terms used in BPM world like SOA, Six Sigma, Balanced Scorecard, Kaizen, ISO, eTOM, SLA, TQM, SWOT...All of them are just mentioned in a manner that does not makes you more aware than WIKIPEDIA does. Actually, the free encyclopedia does it a way better. One more thing - why didn't authors even mention anything about Statistical Process Control?

I found in this book too much general information from other management fields, so I dare to speak out that some beginners after reading 469 pages (provided they made it somehow through) may be scared to further study any BPM stuff.

Not to mention reviews, two things encouraged me to buy the book: the title (practical+implementation) and words on the cover: FOREWORD BY TOM DAVENPORT. I own a couple of his books, not all of them are excellent, but some are a must-read, so I naively thought Mr Davenport would not praise a boring text pretending to be innovative. By the way, you'd rather read Mr Davenport's "Process Innovation" instead.

Some quiz questions with answers:

What is the number of total instances of words containing `STRATEG' (strategy, strategic etc.) in this book? ANSWER: 644.
What is the number of total instances of words containing `MANAGE' (managerial, management, manager, etc.)? ANSWER: 1595.
And what about PROJECT? ANSWER: 1877.
An acronym BPM appears often as well, but surprisingly not so often as `project''. ANSWER - 1180
This, of course, does not have to mean anything. Really?
Let's try to search for subjects like workflow modeling, workflow analysis or business process improvement. Workflow (38 instances), workflow modeling (0 instances), workflow analysis (0 instances), improvement (227 instances), process improvement (94 instances), business process improvement (14 instances). Now it means something?

The book's text is boring, especially for those who prefer something different than vague statements like "ROADMAP FOR THE CREATION OF A SUSTAINABLE, SUCCESSFUL AND REPEATABLE BUSINESS PROCESS IMPROVEMENT PROGRAMS AND ORGANIZATIONAL CULTURE". This might be a part of mission statement of a very big intergalactic corporation. All such phrases about "sustainability" sound to me as if they were told by Arthur Andersen CxO to his young junior consultants accepting anything as true, even in the absence of any proof. Sorry, I can't stand it.

************UPDATE 28th September 2013************

I'm looking forward to seeing Third Edition of this book, which is to be released on December 2013. Author promises to "frees organizational leaders from faddish frameworks and confusion". I do hope authors means it.

One more thing. I did not know there are TWO separate versions of Amazon's John Jeston Page.

This is a link to Amazon's John Jeston Page, where you'll find his ONE book, the third edition to be published.:

http://www.amazon.com/John-Jeston/e/B00E745UPU/ref=ntt_athr_dp_pel_1

I am wondering why the other books are not present there: "MANAGEMENT by PROCESS" as well as 1st and 2nd edition "BPM PRACTICAL GUIDELINES..."? One author>one book list>one Amazon page. Correct if I'm wrong.

You'll find the other books by this author somewhere else (without 1st edition), which is on another Amazon John Jeston's Page:

http://www.amazon.com/John-Jeston/e/B0034PY8SI/ref=ntt_athr_dp_pel_pop_1

Isn't it strange to create separate web pages for one author?
24 of 26 people found the following review helpful
HASH(0x9ba7eef4) out of 5 stars Practical Manual 22 Feb. 2007
By Jazz Clubz - Published on Amazon.com
Format: Hardcover
Anyone who's interested in process improvement needs to invest in this book. Written in simple plain language, the book simplifies bpm and bpi.

Though I bought this book based on other people's reviews, I am proud to send mine. If you are new in business process management, redesign or even re-engineering, this is a good place to start. I have found this book as a great material with real-life examples. It is an excellent guide for implementing a process improvement or management project. I am currently working on a business process improvement project for one of my training programs and I have found the ideas expressed in this book handy.

As a six sigma specialist, I find myself reading similar books but this book stands out and I look forward to the next page as I read on.
24 of 27 people found the following review helpful
HASH(0x9ba94b1c) out of 5 stars Practical and Powerful 2 Jun. 2006
By Martin van Zonderen - Published on Amazon.com
Format: Hardcover
This book is really different: it is practical and powerful. It has helped my colleagues and myself tremendously. We use the book as approach for all our BPM initiatives as it provides clear, understandable and logical steps to achieve success. We prefer to use this book to provide our colleagues and management with the WHAT, WHY and HOW about true process improvement.

I especially like the chapter on demystifying BPM: away with all the fog & mist and concentrate on the tangible and pragmatic aspects. It is a delight to have something different than most of the other BPM books, as those books are generally quite vague, too high level and keep on repeating the same message over and over again.

The practical tools and checklist in the appendices are very helpful. I hope that the next edition (or next book?) will contain a CD Rom with some of these tools as well as some generic BPM awareness presentations.
7 of 7 people found the following review helpful
HASH(0x9ba94ccc) out of 5 stars This book is excellent! 9 Jun. 2008
By Alejandro Berganza - Published on Amazon.com
Format: Paperback Verified Purchase
If you get any significant responsibility for the management and success of any project having to do with BPM, then this book is a must. It is very practical and it denotes immediately the vast experience and unselfishness of the authors who share precious fruits of their practice. I would like to use this space that Amazon gives us to thank wholeheartedly John Jeston and Johan Nelis for this jewel of technical literature.
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