Buy Used
+ £2.80 UK delivery
Used: Very Good | Details
Condition: Used: Very Good
Comment: Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (The Morgan Kaufmann Series in Data Management Systems) Paperback – 4 Jan 2003

4.5 out of 5 stars 2 customer reviews

See all 3 formats and editions Hide other formats and editions
Amazon Price
New from Used from
Paperback, 4 Jan 2003
£60.30 £0.49

There is a newer edition of this item:

click to open popover

Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.

  • Apple
  • Android
  • Windows Phone

To get the free app, enter your mobile phone number.

Product details

  • Paperback: 529 pages
  • Publisher: Morgan Kaufmann (4 Jan. 2003)
  • Language: English
  • ISBN-10: 1558607587
  • ISBN-13: 978-1558607583
  • Product Dimensions: 23.8 x 18.7 x 2.6 cm
  • Average Customer Review: 4.5 out of 5 stars 2 customer reviews
  • Amazon Bestsellers Rank: 1,086,876 in Books (See Top 100 in Books)
  • Would you like to tell us about a lower price?
    If you are a seller for this product, would you like to suggest updates through seller support?

  • See Complete Table of Contents

Product description


"This book is a must-read for every business manager who wants to manage business process change in an e-business environment; it's a true practitioner's guidebook to the complex world of end-to-end business process management. The book not only gives an excellent introduction to all aspects of process change management (from analysis or redesign to implementation to monitoring to improvement of business processes), but also provides a comprehensive guide to state-of-the-art techniques and technologies supporting the various aspects of this process (from process design methodologies to realizing business processes via choreography of Web services)."Steve Mill, Senior Vice President, IBM Software Group

"Finally a book that brings it all togetherbackground, theory, and practicein a way that is easily digested by business and IT managers alike. This book is a must-read for anyone contemplating a business change project in order that they understand why a holistic approach is beneficial and how the work they are undertaking will impact others.
"The concepts and notations presented in the book are straightforward and easy to follow and do not require either weeks of training or an army of outside consultants to help implement them. I feel sure that after reading the book, any manager will come away with two lasting impressions: first, "Now I understand where that fits . . ." and "Yes, I can do it.""Mark McGregor, Vice President, MEGA International

"Finally, someone has written a practical guide for those building a business for the information age."Bill Coleman, Founder, Chairman, CSO, BEA Systems

"When it comes to Business Process Change, Paul Harmon"s new book is a must-read. It is a great resource for performance improvement professionals."Dr. Roger M. Addison, Director Performance Technologies, International Society for Performance Improvement

"A great deal has been written about process improvement and business process reengineering, most before its presumed demise and recent resurrection. Much has been written about the Internet and e-business, most before the tech bubble. This book is "post-bust"; it is the first book to thoroughly discuss the critical link between "process," information technology, and the Internetall things that managers must understand if they are to develop and manage sound internal operations that will provide legitimate profits. And it is the manager"s job to do that. Some of the technical work must be done by business process consultants and IT staff, but the setting of the direction and requirements, the management of the integrating efforts, must be done by managers. That critical role cannot be delegated to the "techies." Meeting that management challenge will be made easier by this book."From the foreword by Geary A. Rummler, Founder and Chairman, Performance Design Lab; Co-author, Improving Performance

About the Author

Paul Harmon is the founder and chief strategy officer of Enterprise Alignment and the executive editor of Business Process Trends Newsletter. He has coauthored many books, including Developing E-Business Systems and Architectures: A Managers Guide, The Object Technology Casebook (Wiley), and the international bestseller Expert Systems: Artificial Intelligence for Business (Wiley).

Customer reviews

4.5 out of 5 stars
5 star
4 star
3 star
2 star
1 star
Share your thoughts with other customers
See all 2 customer reviews

Top customer reviews

on 17 February 2007
Format: Paperback
0Comment| One person found this helpful. Was this review helpful to you?YesNoReport abuse
on 22 October 2010
Format: Paperback
0Comment|Was this review helpful to you?YesNoReport abuse

Most helpful customer reviews on 3.8 out of 5 stars 17 reviews
12 people found this helpful.
5.0 out of 5 starsThe Missing Link Between Process and Implementation
on 27 January 2006 - Published on
Format: Paperback|Verified Purchase
5.0 out of 5 starsForget the subsequent updated versions - This is the Only good version
on 1 April 2016 - Published on
Format: Paperback|Verified Purchase
20 people found this helpful.
5.0 out of 5 starsActually useful, very little BS
on 22 April 2005 - Published on
Format: Paperback|Verified Purchase
2 people found this helpful.
5.0 out of 5 starsBusiness Process Change
on 29 December 2006 - Published on
Format: Paperback|Verified Purchase
76 people found this helpful.
5.0 out of 5 starsA Backward Glance
on 5 February 2003 - Published on
Format: Paperback
Pages with related products. See and discover other items: sofa throws, throws for sofas, throw blanket, blankets throws, fleece throws

Where's My Stuff?

Delivery and Returns

Need Help?