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Bureaucrats: How to Annoy Them Paperback – 18 Oct 1982
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Top customer reviews
I loaned the book to a friend, needless to say, and never got it back, so I trawled Amazon to buy a replacement recently to re-read it once again.
Whilst in 2010, the content is a little dated (e.g. typewriters, email hadn't been invented yet, etc.), the material still stacks up and it would be relatively easy to devise an angle of approach that reflects modern times if, in the (un)likely event, you choose to take Mr Fishall's advice as described.
Do yourself a big favour and buy a copy!