This is a replacement printer as the first one to arrive would not respond to set up and after conversations with technical help at Brother directly they diagnosed a mechanical fault. Fair play to Brother, they immediately said we will organise a replacement, but confirmed later they had no stock, gave me a reference to quote to Amazon, who arranged a very quick response replacement, from Friday to Monday I received the replacement. The faulty model was also collected the following day as planned. I cannot fault the speed that this was dealt with, both Brother and Amazon deserve full credit for customer service, 5 star.
Unfortunately faults can and do happen, it is the way they are rectified that is important, the New Printer, identical model, was installed and set up within an hour of being delivered, it prints and scans beautifully, pleasantly surprised with the quality against my other A3 printers Cannon and Epson which have now been consigned to the bin, the Epson Photo EX after 12 years good service and the Cannon i9950 after 7 years, this is in addition to another Cannon MP800 multi-function printer which had a faulty printer head, requiring approx £100 for a new printer head.
The new printer is great as it can Scan A3 and Print/Copy A3, plus it is wireless, easy to set up, ticks all the boxes, fantastic for the money, now it needs to prove yet it's reliabilty but based on the quality of alot of plain paper A4 Photo's A3 building drawings and contracts I have already done it is great. Being Wireless and on my network it is also great to print remotely anywhere in the house as well as my office via the lap tops, less cables and clutter.
Overall a good buy, will consider another Brother Printer later that will also duplex print.
Brother DCP-6690CW Compact A3 Inkjet Multifunction Printer
| Compatible devices | Smartphones |
|---|---|
| Sheet size | A3 |
| Package Dimensions | 64 x 59 x 45 cm; 20.04 kg |
| Item model number | DCP6690CWU1 |
| Manufacturer | Brother |
| Hardware Platform | PC |
| Item Weight | 20 kg |
| Guaranteed software updates until | unknown |
