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Bose ® SoundTouch ® 20 Wi-Fi Music System (discontinued by manufacturer)

3.8 out of 5 stars 51 customer reviews
| 13 answered questions

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SoundTouch 20
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  • Works with your existing home Wi-Fi network to access your music
  • Provides wireless access to your music library and Internet radio
  • Just one touch to stream your favourite music from one of six personalised presets
  • A compact system that delivers clear full sound to any room in your home
  • Free SoundTouch app for your smartphone tablet or computer

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Style Name: SoundTouch 20

Product details

Style Name: SoundTouch 20
  • Product Dimensions: 33.6 x 23.9 x 21.1 cm ; 3.5 Kg
  • Boxed-product Weight: 4.7 Kg
  • Item model number: SoundTouch 20
  • ASIN: B00F2H1V1I
  • Date first available at 11 Oct. 2013
  • Average Customer Review: 3.8 out of 5 stars  See all reviews (51 customer reviews)
  • Amazon Bestsellers Rank:

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Customer Questions & Answers

Customer Reviews

Top Customer Reviews

Style Name: SoundTouch 20 Vine Customer Review of Free Product ( What's this? )
The SoundTouch 20 is clearly Bose's attempt to move into the home music streamer market that is dominated by Sonos. I've been using a Sonos system in my home for many years now, so was interested to see how Bose shapes up in comparison.

First impressions are good - this product is clearly aimed at the Sonos Play:5 - it's pretty much identical in size and styling, down to the bass port on the back that doubles as a carrying handle. Setting it up was reasonably straightforward - you have to download a Mac or PC application from the Bose website, which then walks you through connecting to your wifi network and linking to your music library (either in iTunes or Windows Media Player). I wasn't pleased that you can't actually set the system up without sending Bose your full postal address and email address as well - surely unnecessary? (Edit - a couple of weeks later, you discover why this was needed - so Bose can send you junk mail both by email and post, with no option when you register to opt out from such unsolicited mailings...) Worryingly, the system seems to use data stored on Bose's servers to manage your system in terms of connecting tablets and controllers - again, this ought not to be necessary.

Anyway, I got the system up and running in ten minutes or so - not quite as quick as installing a Sonos zone, but not bad. I then played some music from my iTunes library using the iPad controller app (another free download - a bit sluggish compared to the Sonos equivalent, but usable enough), and it was all reasonably easy and intuitive. The sound quality is very good - Bose do major on producing a lot of bass from small boxes, and this is no exception.
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Style Name: SoundTouch 20 Verified Purchase
If you only want an AirPlay speaker, it is possible to use this product without using any of the Bose software, without connecting it to your computer and without creating a SoundTouch account. But you would't know that from the documentation provided with the product. If you buy this, go to the Bose website and download the manual from there, which documents the alternate setup method.

I wanted to try out the iOS app and maybe setup some streaming radio stations on the preset buttons, but you can only use it with a SoundTouch account. You can only create a SoundTouch account by installing the Mac or PC software. Ugh.

I can understand why Bose may have chosen to do this as they intend for you to use their software to stream your music, but as someone intending to primarily use AirPlay it would be nice to be able to create an account on the iOS app or their website so that I can make use of the other features (which at the moment is just streaming radio).

I installed the software on a Mac and it is very clear that Bose has no interest in writing Mac software, which looks and feels like it was made under protest by developers who regard the Mac with disdain. In fact it appears they went to significant extra effort to infuriate Mac users by not following any Mac platform conventions at all. Luckily once you have created an account, you can delete it.

The iOS app is ok. Same ugly interface and a bit clunky, but it does the job for setting radio presets. There are lots of features coming soon, but I wouldn’t buy this based on promises of potential features. As it stands, this is a great AirPlay speaker, but that is all it is capable of being at the moment.

Hardware = 5 stars
Mac software = 0 stars
iOS software = 3 stars
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By Doug TOP 500 REVIEWERVINE VOICE on 18 Jan. 2014
Style Name: SoundTouch 20 Vine Customer Review of Free Product ( What's this? )
I could not be more impressed.

Let me tell you why.

First of all setting it up.

You go to the Bose website (they tell you the address)

Download an app which takes you through the different stages of setting the system up.

The SoundTouch during this set up updated its firmware as well.

You create a Bose account and then tell it to index your iTunes library. (I am a Mac user and all my music is in an iTunes library, some in the cloud, some on the computer)

Then you are away - the whole process took 23 minutes (I timed it)

I then downloaded the app for my iPhone and signed into my new Bose account and took control of the SoundTouch!

Then of course I discovered the fabulous Bose sound, which is superb in depth and clarity. Superb.

Things I love

The sound is wonderful, awesomely wonderful.
The Unit looks good and displays the name of the radio station or song you are listening to
The presets are easy to set, a playlist on one, an internet radio station on the other.

Things I would like to see added... dream list

Only music is indexed, not podcasts.
Only music is indexed not TV shows and films
If it was a battery powered unit you could take it round the house

Otherwise I am delighted with the ease of setup and with the awesome sound quality.

Thoroughly recommended.

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Added a few days later

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I am very impressed that Bose have now sent two emails checking that all is OK and offering a free technical support number of required. Excellent customer service!
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