Top critical review
One person found this helpful
APPALING CUSTOMER SERVICE FROM BOSH - WILL NEVER BUY BOSCH AGAIN - WILL NOT TAKE REPONSABILITY FOR A FAULTY PRODUCT
on 14 December 2015
APPALING CUSTOMER SERVICE FROM BOSH - WILL NEVER BUY BOSCH AGAIN-
Message COMPLAINT. Dear Sir, I ordered on the 18 January 2014 through Amazon
UK (Sold by: Amazon EU S.a.r.L.) a Bosch PCM 8 S
1200 Watt Compound Sliding Miter Saw. I have not used this miter saw straight
away but a few months later ; the first time I used it, I noticed the saw dust
extraction bag was not doing the job it is supposed to do, collecting the saw
dust; the dust was literally going everywhere but in the bag. Since I travel
a lot I had no time to deal with a return, not giving it the attention it
deserved, and I thought -naively- it might not happen the next time I use it.
I have recently moved house and I have a bigger workshop , I also spend more
time using my tools; the problem has not gone away. I have tried to put a
vacuum over the pipe instead of the bag, it makes no difference. My workshop,
tools and equipment get covered with the saw dust. I am getting infuriated
because of it. Most of my tools are Bosch products, I am a loyal customer and
when I am happy with one brand I stick to it. This product however is failing
to meet the standard it is supposed to achieve. I would like therefore to
request from you, as a matter of good will that you send me another miter saw
of a similar type/caliber with a dust extracting system that operates as it
should. Thank you in advance for your consideration and I look forward to your
FOLLOWING SOME BACK ON FORTH E-MAILS FROM BOSCH TRYING TO EVADE THE ISSUE AND NOT TAKING RESPONSABILITY
HERE IS MY LAST EMAIL TO THEM :
I see that every single e-mail I send in this thread of e-mails is responded by a different representative, there is not one person to take ownership of the issue despite the evidence (photos, proof of purchase, model type etc..) and the explanation I had to reiterate several times. What exactly was the point of someone asking me in the last e-mail the nameplate of the machine , the TYP number and serial number " Please can you provide with the TYP number and serial number" ? the question was. I replied with the information and even provided photos of the mess.
This is a very poor customer service from BOSCH. Your response is trying to minimize and shift the issue and hoping I will just give up . When you say "REMOVE LARGE AMOUNT OF DUST" you might be implying I am sawing tree trunk that would generate tons of dust...Well, I am not, I saw some medium size boards that fit perfectly this machine. I know exactly the purpose of these dust bags and other people I have spoken to about this issue who use similar product with dust bags do not have that problem, 80 to 90% of the dust goes into the bag, in my case it is less than half a per cent. I can appreciate that not all of the dust goes in the bag but when none of the dust does, it is abnormal ; I have done wood work for over 20 years so I am aware of what a dust bag should or shouldn't do as well as a dust extraction unit (which by the way I tried on this machine and it made no difference).
I am appalled by the way this issue has been dealt with. It would have cost BOSCH nothing to send a replacement machine as a gesture of good will after the inconvenience and aggravation this product has caused me and ensured to retain me as a customer. Therefore I will stop to buy BOSH product from today, I will write a negative review about this product, I will also write a personal letter to your board of directors when I get round to it, and I will make sure to discourage people to buy BOSCH products and I'm hoping everyone spreads the word.
FINAL REPLY FROM BOSCH:
ServiceCentre Bosch (PT/SEU) <Bosch.ServiceCentre@uk.bosch.com>
Jul 30 at 3:07 PM
I am sorry to learn of the issues you are experiencing with Bosch.
However, your feedback will be passed to our marketing department for their files and consideration at the next product update.