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Books if you're serious about business improvement...

Chris Ingold
 
The Goal: A Process of Ongoing Improvement
The Goal: A Process of Ongoing Improvement
"The best starting point - energising, motivating and thought provoking! Also the obvious introduction to the Theory of Constraints, just remember that this is just the tip of the TOC iceberg!"
The New Economics for Industry, Government, Education
The New Economics for Industry, Government, Education
"Every quality method leads back to Deming, but some of his starker and most important lessons are often lost amongst the battle of the fads. Any serious practitioner has read this."
Theory of Constraints Handbook
Theory of Constraints Handbook
"There's much more to TOC than The Goal. This will become the TOC bible, and there's been a need for a comprehensive volume like this for years. Individual chapters are available for Kindle too."
The Art of Judgment: A Study of Policy Making (Rethinking Public Administration)
The Art of Judgment: A Study of Policy Making (Rethinking Public Administration)
"A seminal work on systems thinking, and the important concept of the appreciative system which has huge implications for how we think about control systems."
Freedom from Command and Control: A Better Way to Make the Work Work
Freedom from Command and Control: A Better Way to Make the Work Work
"John Seddon's invigorating approach to improving services is the closest in spirit to Deming, which shows you just how radical Deming was. In some firms you might get shot for even reading this..."
The Empty Raincoat: Making Sense of the Future
The Empty Raincoat: Making Sense of the Future
"Maybe where Charles Handy sees an eternal paradox, Eli Goldratt would see a cloud to be evaporated?"
Lean Thinking: Banish Waste and Create Wealth in Your Corporation
Lean Thinking: Banish Waste and Create Wealth in Your Corporation
"The book that truly sold Japanese production practices in the West, its impact can't be underestimated. Stimulating and sobering in equal measure."