FREE Delivery in the UK on orders with at least £10 of books.
In stock.
Dispatched from and sold by Amazon. Gift-wrap available.
Quantity:1
Best Served Cold: The Ris... has been added to your Basket
FREE Delivery on orders over £10.
Used: Very Good | Details
Sold by the book house
Condition: Used: Very Good
Comment: This item will be picked, packed and shipped by Amazon and is eligible for free delivery within the UK
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

Best Served Cold: The Rise, Fall and Rise Again of Malcolm Walker - CEO of Iceland Foods Paperback – 1 May 2014

4.9 out of 5 stars 70 customer reviews

See all formats and editions Hide other formats and editions
Amazon Price
New from Used from
Kindle Edition
"Please retry"
Paperback
"Please retry"
£9.99
£4.03 £0.01
Note: This item is eligible for click and collect. Details
Pick up your parcel at a time and place that suits you.
  • Choose from over 13,000 locations across the UK
  • Prime members get unlimited deliveries at no additional cost
How to order to an Amazon Pickup Location?
  1. Find your preferred location and add it to your address book
  2. Dispatch to this address when you check out
Learn more
£9.99 FREE Delivery in the UK on orders with at least £10 of books. In stock. Dispatched from and sold by Amazon. Gift-wrap available.
click to open popover

Special Offers and Product Promotions


Frequently Bought Together

  • Best Served Cold: The Rise, Fall and Rise Again of Malcolm Walker - CEO of Iceland Foods
  • +
  • The King Of Sunlight: How William Lever Cleaned Up The World
  • +
  • Maverick!: The Success Story Behind the World's Most Unusual Workplace
Total price: £31.97
Buy the selected items together

Enter your mobile number below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
Getting the download link through email is temporarily not available. Please check back later.

  • Apple
  • Android
  • Windows Phone

To get the free app, enter your mobile phone number.




Product details

  • Paperback: 352 pages
  • Publisher: Icon Books Ltd (1 May 2014)
  • Language: English
  • ISBN-10: 1848317034
  • ISBN-13: 978-1848317031
  • Product Dimensions: 12.9 x 3 x 19.8 cm
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (70 customer reviews)
  • Amazon Bestsellers Rank: 112,883 in Books (See Top 100 in Books)

Product Description

Review

'A genius for retail we can all learn from.' Sir Terry Leahy, former CEO of Tesco 'A few years ago Malcolm sent me an early draft of his then unfinished book, which I read whilst on Necker. It was a real page turner and I called him immediately to tell him how much I enjoyed it. I feel that we have much in common in our unconventional management styles, which have helped us overcome adversity and have fun along the way. Having lost his job at the company he founded, Malcolm's comeback has been remarkable. Now I see how the story ends it should be compulsory reading and a real inspiration for all budding entrepreneurs.' -- Sir Richard Branson '[Walker's] drive, tenacity and knowledge of his business remained with him throughout his turbulent period away from Iceland, and I was not remotely surprised by his great comeback. His story demonstrates that, regardless of any setback, if you know your business, care about your business and wake up every morning loving what you do, you have a great chance of making it a success. Well done, Malcolm.' Sir Philip Green 'Having competed with Iceland, and therefore Malcolm, throughout my retail career, the insight this book provides into what makes him tick would have been invaluable to me, had it been published 20 years ago! A great comeback story written by one of the true characters of recent retail history.' Justin King, CEO Sainsbury's

Review

'A genius for retail we can all learn from.' (Sir Terry Leahy, former CEO of Tesco)

'A few years ago Malcolm sent me an early draft of his then unfinished book, which I read whilst on Necker. It was a real page turner and I called him immediately to tell him how much I enjoyed it. I feel that we have much in common in our unconventional management styles, which have helped us overcome adversity and have fun along the way. Having lost his job at the company he founded, Malcolm's comeback has been remarkable. Now I see how the story ends it should be compulsory reading and a real inspiration for all budding entrepreneurs.' (Sir Richard Branson)

'[Walker's] drive, tenacity and knowledge of his business remained with him throughout his turbulent period away from Iceland, and I was not remotely surprised by his great comeback. His story demonstrates that, regardless of any setback, if you know your business, care about your business and wake up every morning loving what you do, you have a great chance of making it a success. Well done, Malcolm.' (Sir Philip Green)

'Having competed with Iceland, and therefore Malcolm, throughout my retail career, the insight this book provides into what makes him tick would have been invaluable to me, had it been published 20 years ago! A great comeback story written by one of the true characters of recent retail history.' (Justin King, CEO Sainsbury's)

See all Product Description

Customer Reviews

4.9 out of 5 stars
Share your thoughts with other customers

Top Customer Reviews

Format: Hardcover
I sometimes make an impulse buy on a trip to Iceland; this book was the most unusual one. I was aware of a recent TV series about Iceland but I hadn't seen it, so I came to this book without preconceptions, except those of a customer.

Overall I was enthusiastic about this book and of the character of Malcolm Walker. However, I started to get bored reading about the early development of Iceland until I realised that I was reading with the wrong attitude. This was meant to be a chronicle of actual events and the frozen food business is not the most glamorous of subjects. He has produced a detailed history of himself and of the company which he co-founded.

From the beginning they had tight financial controls, producing a weekly financial reconciliation and full quarterly accounts and stock takes. After their flotation they found that their business was not always understood by the City financial analysts, who were not natural Iceland shoppers. As well as being a fascinating read this is a useful book for anyone with ambitions in the retail trade.

WOOLWORTH'S: He started as a trainee at Woolworth's, with high hopes of advancement, and advancement did come, but slowly, and was balanced by eventual disillusionment. Along with another Woolworth's employee he opened a small loose frozen food shop, quickly followed by a second and a third.

ICELAND (PRIVATE): The company expanded rapidly and became a major force in the north of England. Whilst other companies in the same business came and went Iceland continued to grow.

ICELAND (PUBLIC): Suddenly the story changes as Iceland is floated on the stock market. Growth continued and they acquired their larger, southern-based competitor, Bejam.
Read more ›
Comment 8 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Kindle Edition Verified Purchase
A great read, written by Malcolm Walker as if he was sitting next to you narrating it. I remember in 1994 in what I thought I was interviewing Malcolm for my Degree Dissertation, he afford me the time, without any restriction and told me the history of Iceland and where he saw it going with the rollout of Iceland at Littlewoods (this was taking place at the time).

Knowing some Iceland Managers at the time everything they said about him is true, he is a great leader, sticks to his guns, believes in his peeople and his company. This comes across in his book, without any of the Great I Am Leadership styles of others.

A simple story of two people (Malcom Walker and Peter Hinchcliffe) creating a business and despite what happened during the inbetween periods without Malcolm at the helm, returning the business to its simple premise of good stores, well run, great staff, great product is what the Iceland story is all about.

Reading the book took me back to 1994 sitting in Malcolm's office and it was a pleasure to read the Iceland and Malcolm Walker story with it brought up to date from all those years ago when I was afforded the time to hear it first hand.

Not a fancy management text book, a good simple story of how to do it right first time and keep it right all the time. It makes you think about your own style and where you then realise you have been suckered into the management speak, management experts style of doing things. Wipe your mind and read this book and you can adopt many of the ways of Malcolm and Iceland in how you do things, I certaintly am, it is like a breath of fresh air (Malcolm went to Everest for his, just read the book instead!)
2 Comments 6 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Kindle Edition
A great insight into a retail genius and fantastic boss.Grimsey and Hoskins almost took Iceland off the high street Malcolm returned and so did Iceland as a force on the high street great book.
Comment 8 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
Format: Kindle Edition Verified Purchase
Malcolm Walker's description of his journey is amazing. He proves that City folk tolerate rather than approve of entrepreneurs and if they ever have the opportunity they insist that they, not the entrepreneur, are the real power that drives this country and that they are the people who understand "business!". Fortunately, MW built a good loyal team around him who are well rewarded and he had the opportunity to repossess Iceland, cur out the cankerous wood instaled by City types and move on.
This should be compulsory reading in schools but even more importantly read and understood by the pompous accountancy firms, craven solicitors and the self fulfilling so called buisness consultants that cost, not make, millions.
Good on ya mate!
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse
By M. Dowden HALL OF FAMETOP 50 REVIEWERVINE VOICE on 22 Nov. 2013
Format: Hardcover
There I was doing some shopping in Iceland when I came across copies of this book being sold in store, obviously wanting to satisfy my curiosity I decided to purchase a copy. Personally I have been shopping in Iceland in the last few years as you can get things quite cheaply and it has also to be admitted it is the friendliest high street chain store to go into, as the staff are very friendly and helpful.

As a business though Iceland does pose some questions; it isn't a supermarket as such as it only carries part of your shopping, and with other smaller businesses going under due to the big supermarkets and people doing a one stop shop it is surprising that it does so well. Obviously there is a niche in the market, which it fills quite exceptionally.

This book is well written, and you can feel the despair of Malcolm Walker at times with regards to certain situations, as well as some good humour. This book shows how he and his friend and business partner first went into creating Iceland, and other money making ideas that they had. We follow here the beginnings of Iceland into a major success, and then what happened in the 'Wilderness Years', or as it is called here 'The Dark Ages'.

This book makes and interesting read and unlike some others that fall into this category, it isn't dry. This could prove inspirational to our next generation of entrepreneurs, as alas today perhaps things have become a bit too complicated. Malcolm Walker wasn't the brainiest child at school, he didn't go onto further education, instead he joined Woolworths, but he had as well as some business acumen, that most important of things, common sense, alas that no college course can teach you.
Read more ›
Comment 5 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback.
Sorry, we failed to record your vote. Please try again
Report abuse

Most Recent Customer Reviews



Feedback