Top critical review
17 people found this helpful
Good start, but too short...
on 20 March 2001
This books is an easy introduction, giving a template for mapping processes, without confusing the novice with alternatives methods/practises. (It takes less than 1 hour to read through, expensive for what you get.)
I like the way it explains a mapping method by listing the questions it answers, without being specific to an industry. Another 40 pages would have developed some of the ideas and let the reader see what can be achieved with mapping.