Top positive review
110 people found this helpful
Stopped sales calls completely
on 30 March 2014
I got this set for my grandparents who were plagued by sales calls daily. My grandmother suffers from dementia, whilst my grandfather is blind, so I was very cautious about forcing change on them. However after some initial learning problems, two weeks later my grandparents report the sales calls have stopped, and they are delighted with the phones.
My complaint about these phones is although they've been designed for old people, they are still far too complicated and can do far too much. In the end I had to configure the phone simply to block all payphone, foreign and withheld numbers, and that after nine rings pass them through to the a recorded message that tells them to go away. When blocking a call the display flashes up that it is blocking a call, but does not enable the backlight and it does not ring.
My grandmother was frankly terrified at the idea of the answerphone - the base unit just has too many buttons without any intelligible order. The phone book is also quite complicated to operate, and the way numbers scrolled was disconcerting for my grandmother. Fortunately the phone has a nine number speed dial facility too - press and hold 1 to 9, and it'll dial a number without any further button presses.
To assist the crossover to the new phones, I left the existing phones plugged in and just turned off their ringers, however so far my grandparents haven't yet had to use them as they've managed with the new phones.