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Authentic Communication: Transforming Difficult Conversations in the Workplace by [Kofman, Fred]
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Authentic Communication: Transforming Difficult Conversations in the Workplace Kindle Edition

5.0 out of 5 stars 1 customer review

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Kindle Edition, 1 Sep 2014
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Length: 40 pages Word Wise: Enabled

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Product details

  • Format: Kindle Edition
  • File Size: 720 KB
  • Print Length: 40 pages
  • Publisher: Sounds True (1 Sept. 2014)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B00MATJG22
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Enhanced Typesetting: Not Enabled
  • Average Customer Review: 5.0 out of 5 stars 1 customer review
  • Amazon Bestsellers Rank: #94,043 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Great stuff for resolving conflict in a way that develops relationships rather than damaging them. I'll be making this an integral part of my leadership coaching
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: HASH(0x95f04120) out of 5 stars 4 reviews
4 of 4 people found the following review helpful
HASH(0x95f1a2dc) out of 5 stars Jam-packed with wisdom, thought-provoking ideas, usable suggestions - and NOT just for the workplace. 2 Sept. 2014
By Whistlers Mom - Published on Amazon.com
Verified Purchase
A few pages into this book I realized that 1) I loved it and 2) it was NOT going to be an easy book to review! Most 40 page books can be summed up in a paragraph, but not this one. So bear with me.

This author is a former professor of accounting at MIT, a long-time business consultant, and the author of CONSCIOUS BUSINESS: HOW TO BUILD VALUE THROUGH VALUES. I haven't read it, but it's almost ten years old and still selling. In the hyper-competitive American business world where every hot new trend pushes older ideas to the back burner, that's saying something.

In this book, he focuses on what he considers to be the core of any business model - communication. Of course, we all know the importance of communication, although we may not be very good at it. This author zeroes in on the most important conversations of all - the difficult ones that nobody wants to have. These are the conversations that are dreaded by both parties because they involve conflict or bad news. And yet these conversations will and MUST occur and your professional career depends on how well you handle them. This author's advice is to approach these situations in the context of your core beliefs, which should include honesty, willingness to learn, and respect for yourself and others.

He breaks down a typical business discussion which accomplishes nothing useful and leaves both parties angry and defensive. By showing what one participant is thinking (as opposed to what is being said) he emphasizes the difference between our intentions (which are known only to us) and our words/actions (from which others interpret our intentions.) He shows how you can analyze a difficult past conversation to figure out what went wrong and how to plan for a future difficult conversation to achieve better results.

I love the quote, "Respect is like air. If you take it away, it's all people can think about." How many times have you seen an angry customer or employee continue to argue AFTER getting what he wanted? Even "winning" doesn't take away the bad taste of being treated disrespectfully. Conversely, a customer or co-worker may emerge from a confrontation feeling good even though the situation remains unchanged. Almost always this is because some intelligent customer service rep or a wise manager listened to the person and made him feel that he was valued and that his concerns were being heard.

As this author says, a business is simply a group of people pooling their talents and efforts to provide a product or service in exchange for money. Therefore, communication must be seen in the light of accomplishing goals while strengthening relationships. "Fake it until you make it" overlooks the value of co-workers listening to and learning from each other in order to achieve the most for themselves and for their organization.

As I was reading this book I kept thinking that the techniques this author demonstrates are of use in both business and personal communication. He must think so, too, because he cites a study in which family therapists divided couples in conflict into three categories: the blamers/threateners, the silent sulkers, and those who communicate honestly and respectfully. Based on the couples' method of fighting, the therapists were able to predict 90% of the divorces that occurred in the follow-up period.

This book is short, but dense and I'm already planning to re-read it. It's also one I will be recommending to my friends. ALL of them!
1 of 1 people found the following review helpful
HASH(0x966790fc) out of 5 stars I love the author of this book 3 Feb. 2016
By Rebecca Washington - Published on Amazon.com
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I love the author of this book. However I don't think the printing of this book is good. It seems like pages are missing. There are blanks every other page. It needs a reprint for the kindle version.
HASH(0x96c37054) out of 5 stars Simple, effective, direct and helpful! 16 Mar. 2015
By Amazon Customer - Published on Amazon.com
Verified Purchase
I found clear frames and tools for authentic communication that can be applies immediately. This book combined with Conscious business one, built a very good platform to build based on valuess and respect.

I highly recommend the book, is eqsy to read and very concrete!
HASH(0x95f1a714) out of 5 stars A must for those trying to thrive in life 23 Oct. 2015
By Paulo D. C. Biazotti - Published on Amazon.com
Verified Purchase
Once of those you should keep handy for consultation throughout the days.
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