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Assertiveness At Work: A Practical Guide to Handling Awkward Situations (UK Professional Business Management / Business) Paperback – 1 Nov 2005

4.7 out of 5 stars 26 customer reviews

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  • Assertiveness At Work: A Practical Guide to Handling Awkward Situations (UK Professional Business Management / Business)
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  • Assertiveness: How to Stand Up for Yourself and Still Win the Respect of Others
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  • Assertiveness Step by Step (Overcoming Common Problems)
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Product details

  • Paperback
  • Publisher: McGraw-Hill Education / Europe, Middle East & Africa; 3 edition (1 Nov. 2005)
  • Language: English
  • ISBN-10: 0077114280
  • ISBN-13: 978-0077114282
  • Product Dimensions: 15 x 1.5 x 22.6 cm
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (26 customer reviews)
  • Amazon Bestsellers Rank: 99,863 in Books (See Top 100 in Books)
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Product description

About the Author

Ken and Kate Back have specialised in assertiveness training for more than twenty years. In this practical book, Ken and Kate have brought together their experiences in training thousands of people to be more assertive at work. In addition to books, they have written many articles, advised on and produced videos and appeared on television programmes about assertiveness. They have made a significant contribution to the development and spread of assertiveness training both in the UK and overseas.


Customer Reviews

4.7 out of 5 stars
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Top Customer Reviews

Format: Paperback Verified Purchase
This was a book I was given as part of a course about 25 years ago and it's been one of my resources ever since. The great thing about how this book is written is the practical advice you can start to apply straight away. All the scenes described are recognizable and you'll find yourself thinking that's exactly what I've just been through, how should I have dealt with it? If you have read some works on Transactional Analysis you'll be very comfortable with what's here. So the book will describe how we fall into three modes - Adult, Parent and Child and how this affects how we deal with situations. But of course those you deal with also fall into the same three categories so we get to see how these match and the likely outcomes. This book should be on the shelf of anyone who negotiates, sells, manages people, or runs teams. If you feel you are overworked because you say yes too often, this is a great book. (That was my problem.)

The course leaders also recommended Eric Berne's classic book, "The Games People Play". Games People Play: The Psychology of Human Relationships

It matches up with another couple of my favourites - The One Minute Manager - Leadership and the One Minute Manager and Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

And if you are reading the Situational Leadership book you'll want a copy of the film "12 O'clock High" to practice spotting the styles of both leader and follower.
Twelve O'Clock High [DVD] [1949]
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I've only read the first chapter and it is already an easy ready. Clear examples that are translatable to my own life and easy to put in practice. I've already suggested others buy this.
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This was recommended to me by a colleague who uses it as her 'bible' when delivering assertiveness workshops for top level public sector managers.

It's marvellously well structured, detailed in the most helpful way and uses superbly contextualised examples throughout. Most of all it's interesting and readable.

An excellent book for personal and professional use.
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Brought this book to help at work. Have not read yet but looks interesting when flicking throught. Book was highly recommend so let's hope it helps
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Was ok
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Nice one
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ok
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Very good
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