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Assertiveness At Work: A Practical Guide to Handling Awkward Situations (UK Professional Business Management / Business) Paperback – 16 Oct 2005
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About the Author
Ken and Kate Back have specialised in assertiveness training for more than twenty years. In this practical book, Ken and Kate have brought together their experiences in training thousands of people to be more assertive at work. In addition to books, they have written many articles, advised on and produced videos and appeared on television programmes about assertiveness. They have made a significant contribution to the development and spread of assertiveness training both in the UK and overseas.
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The course leaders also recommended Eric Berne's classic book, "The Games People Play". Games People Play: The Psychology of Human Relationships
It matches up with another couple of my favourites - The One Minute Manager - Leadership and the One Minute Manager and Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
And if you are reading the Situational Leadership book you'll want a copy of the film "12 O'clock High" to practice spotting the styles of both leader and follower.
Twelve O'Clock High [DVD] 
I look forward to the lessons in this book and how it can improve my work life.
This book is easy to read and understand with lots of great examples - a very useful tool for both members of staff and managers alike. It's a shame that not everyone reads this book - both the workplace and the world would be a better place!