Assertiveness at Work: A Practical Guide to Handling Awkward Situations Paperback – 1 Jun 1999
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About the Author
Ken and Kate Back are the founders and directors of Ken and Kate Back Limited which specialises in assertiveness training for people at work. They have brought together their extensive training experience to produce videos and articles on assertiveness, and have also appeared on television programmes to promote assertiveness in the workplace.
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Top Customer Reviews
Bearing the above in mind, I have this to say:
This is an excellent first introduction to assertiveness. It is easy to read and covers the basics at the beginning, developing into more advanced usages of assertiveness. A good "first-time" book on assertiveness and one which I can give to my students.
A few more exercises to work through would have been beneficial, as the ones included were great.
It's marvellously well structured, detailed in the most helpful way and uses superbly contextualised examples throughout. Most of all it's interesting and readable.
An excellent book for personal and professional use.
The course leaders also recommended Eric Berne's classic book, "The Games People Play". Games People Play: The Psychology of Human Relationships
It matches up with another couple of my favourites - The One Minute Manager - Leadership and the One Minute Manager and Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
And if you are reading the Situational Leadership book you'll want a copy of the film "12 O'clock High" to practice spotting the styles of both leader and follower.
Twelve O'Clock High [DVD] 
Most Recent Customer Reviews
must have for any professional. I am reading for the second time and it's helping me a lot.Published 17 months ago by Vicky
I could really have done with this book when dealing with colleagues whose professionalism left much to be desired. Read morePublished 17 months ago by Tony