Fantastic coffee maker for the price. Good quality product that makes great coffee once you have experimented a bit with the strength and amount of water required (go for double the amount of cups you want).
1.0 out of 5 starsDo not buy. Awful product and awful seller.
11 November 2018
Didn’t work - poor build quality. Had an issue with only pumping through about 20% of the water requested. Requested a return. Seller didn’t respond. Awaiting for amazon to do an A to Z claim. Do not buy.
I feel mean writing a review here - I have nothing against Andrew James and have bought and am happy with some of their other products. But this coffee maker looks like a re-badged Igenix IG8225. If it's not then I apologise. But if I'm right - and other customer feedback here suggests I may be - then my experience with the Igenix version may be relevant here also.
It works fine for a couple of weeks (really good coffee) and then starts producing only 2 mugs of coffee no matter how many you have selected. I'm just returning my second Igenix machine.
Amazon has been great taking the returns and will refund in due course. But Igenix not great or very helpful. Not sure Andrew James will be able to to do any better in answering questions as to why it's happening.
We purchased our machine 2 - 3 years ago. It produces a good cup of coffee, though cup numbers need to be reset in the event of a power cut (bizarrely it reverts to a 12 cup setting if the power goes off). However, the coffee grinder on ours has just stopped working and is, apparently, unable to be repaired. We were very happy with it when it was working but don’t consider 2-3 years’ use good value for money.
This was a decent coffee maker initially. Simple to use and made decent coffee. However after a while it became clear that it was difficult to clean as every part was integrated. After two years the grinder jambed up and it stopped working. We tried to clean it but the design of it means you simply cannot clean out the grinder without dismantling the entire thing. I spoke to the manufacturer who was not very helpful and gave the suggestion of opening an inner flap 3cm wide to remove the beans. This did not work despite numerous attempts. The only solution was too repair it which cost more than the coffee maker when you included postage. This is highly wasteful and a somewhat poor design that needs to be rethought. Better to purchase a more user friendly model in my opinion.
Produces nice coffee and the grinder works well. Coffee strength function is nice too. On the down side, it's a bit too tall to fit under cupboard plinths and the tank filler is at the back and is lower than the coffee bean holder so I find I have to move the whole unit every time to fill it up. Also, and most annoyingly, the hot plate only remains on for about 10-15 mins meaning the whole jug goes cold pretty quick. You just have to remember to only make what you intend to drink in that timescale before it goes cold.
I bought this machine a couple of months ago after reading the good reviews, at first it worked fine now it doesn't when in brew mode the water trickles through, i have descaled the machine, again it worked fine for a couple of weeks now it needs descaling again. so now i have thrown the machine to the back of the cupboard as its driving us all mad.
We have just had our third AJ coffee filter grind to a halt (literally!) within three years. The first two proved faulty within the first year of purchase and AJ were very efficient at replacing them, no questions no asked. However, the third one has packed up on us 6 months after the guarantee expired and they said they couldn't replace it. Very disappointed as it does make lovely coffee and is very easy to use, although in our rather hard water area I did have to descale it every few weeks.