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For the past twentythree years he has been developing the talents of Managers, Sales and Customer Service people and turning them into consistent top performers.
He delivers seminars and learning events worldwide to people working in: Banks, Retail Stores, Hotels, Real Estate, Telecommunications, Insurance, Call Centers, Beer Wine and Soft Drinks, Electrical Appliances, Semiconductors, Pharmaceuticals and Engineering.
He spent 23 years in Sales and Management.
'How to be a Motivational Manager' - 'How to Manage Difficult People' - 'How to Make Sales When You Don't Like Selling'
Alan's books are designed to help business owners and managers, build motivated teams who generate more customers and more sales.
Discover how to motivate customers, motivate staff, motivate yourself - http://bit.ly/fGgBhF
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Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:
- Defuse and deal with difficult customers, both on the phone and face to face;
- Manage problems with colleagues in the workplace, including a manipulative boss;
- Handle difficult day-to-day interactions with any people we come into contact anywhere;
- Identify and manage behaviours which can turn a person into a ‘problem’;Improve necessary listening and communication skills;
- Increase self confidence and develop rapport building skills.
This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you’ll make your life a whole lot easier.
However this was a great opportunity to fulfil an ambition to drive from Los Angeles to San Francisco, to visit Yosemite National Park, and spend some time in California.
This is not an in depth travel guide. It is a light-hearted read, written to entertain. The book describes the Alan’s trip in an amusing way, the things he saw and the people he met.
He tells of the challenges he faced travelling from Scotland to Los Angeles; his initial experiences of hiring a car and finding his hotel. He describes his journey driving on the East Coast Highway and his adventures along the way.
Eventually Alan arrives in San Francisco and you experience that great city through his eyes. His visit to Alcatraz and his observations just wandering around the city.
He travels on to Yosemite National Park, where he is more concerned about being attacked by a bear or a mountain lion than the scenery around him.
And then he drives down through the San Joaquin Valley and returns to Los Angeles to explore the surrounding areas.
Alan checks into the “Hotel California” in Santa Monica and explores the attractions of Venice Beach and Long Beach.
It may inspire you to visit California, or even just to travel more, and experience and observe what goes on in the world around you.