Top critical review
33 people found this helpful
on 1 September 2013
I was attracted to this product due to Adobe's good reputation. I have in the past used many Photo Editing Software programs, and continue to look for one that is more user-friendly.
I am a student presently, and thought I would buy this product since it is slightly cheaper than the non-student version. Little did I know the kind of trauma that lay ahead. I had to verify my student status with Adobe (fair enough) and after a week I could activate it with the serial number they sent me. However, after 30 days it stopped working, and even though I registered it with them the program asked me to re-register before allowing me access. Upon entering my serial number, it stated that this was just an "upgrade" serial number, and it needed my "original" serial number. There was no original - this is the only product I purchased. Not cheap either, even at the student price. To resolve this, you have to jump through a series of hoops online, keeping you busy for quite a while, then wait in line, like hanging on to a phone, but without the music, and a lot slower, as everyone in line has to try communicate by keyboard, instead of speaking, it takes ages! After 3 hours of staring at the screen, I gave up.
I do not leave reviews on everything I buy. I am probably the typical customer, not bothered to leave a review if something's really good, but only 1 time out of a 1000 I will complain about something really bad. This is that one time!
I wasted my money on this - be warned. It is not worth the money, there are a lot of programs providing all you need at a much lower price and without the endless hassle!