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Addressing Customer Paradoxes in the Digital World (French) Paperback – 27 Jul 2012


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Product details

  • Paperback
  • Publisher: Pearson Education France (27 July 2012)
  • Language: French
  • ISBN-10: 2744064882
  • ISBN-13: 978-2744064883
  • Product Dimensions: 20.9 x 1.5 x 15.3 cm
  • Average Customer Review: Be the first to review this item
  • Amazon Bestsellers Rank: 2,142,373 in Books (See Top 100 in Books)
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Product description

About the Author

Eric Falque is the Firmwide Service Lines & Customer Management Leader at BearingPoint. As a consultant for nearly 20 years, he has led several global customer centric transformation projects. He is the author of several publications and the leader of the BearingPoint Institute, an International Research centre.

Sarah-Jayne Williams is a Director of Management Consulting at BearingPoint. She has been formerly awarded UK Marketing Consultant of the Year by the MCA and The Sunday Times.

 


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