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Don R. Crawley, Linux+ and IPv6 Silver Engineer, invested his nearly 40 years of workplace technology experience and nearly 20 years as a technical trainer in the Accidental Administrator book series. He is also the author of The Compassionate Geek and has spoken worldwide to IT audiences on both technical topics and customer service. Don is also President and Chief Technologist at soundtraining.net, the Seattle-based provider of learning resources for IT professionals.