I ordered one just after Christmas, was told it will get delivered on 31 December, still not received it (6 January) - looks like there is some issue here. I have just got in touch with Amazon after being unable to get a proper response from City Link, hopefully they'll fix it. Has anyone else had issues with the tracking number simply refusing to work?!
I ordered mine on Boxing Day, paid for expedited delivery so it would arrive before going back to work - amazon estimated the delivery would be 30th December.
Untraceable tracking number. I cancelled the order with Amazon and requested a refund as Amazon seem interested in providing a service at their own convenience. I was back to work by the time they tried to deliver the order, the tracking number then worked. I don't think the refund has completed yet.
After the second delivery attempt, I requested that City-Link return the item to sender.
I should have bought it from one of the big fitness companies who price match other retailers.
In the last 5 months or so Amazon seems to have gone down hill.
They delivered finally yesterday - looks like Amazon did manage to spur City-Link into action. I was not at home though, they just left it next to the lift! Thankfully was still around when I got back home at the end of the day. Hope you manage to buy yours elsewhere...
I did not realise Amazon used city link for larger items, guess i will be getting my stuff elsewhere as i have had problems with that delivery firm in the past. Worth paying a few quid more to avoid them in my opinion
York C202 Exercise Bike - risible after sales service from York Fitness: I received the bike yesterday from Amazon and tried to assemble the cycle today. Four screws were missing to fit the electronic console to the machine. I rang the York Fitness helpline and was told that I would have to send, fax or email evidence of purchase before they could send me the missing screws: the Amazon Order Number is not sufficient. In the end, I agreed to buy the screws, at a cost of £2.00.
Needless to say, I won't be buying any further equipment from York Fitness.
It beggars belief that adherence to procedure ("we are required by law to confirm proof of purchase before send spares to customers") trumps providing a valubale service to customers. Clealry, we cannot be in a recession when a company can afford to treat customers in this way.
I received my bike in December last year, but with some damages, refunded by Amazon. 3 months later the electronic console wasn't working anymore, failure "E-2". I informed York helpdesk via email several times without getting any answer after a week. I than wrote a letter, 4 days later I've got an email apologizing and telling me that I will get a new computer after providing a purchase evidence, which I did the same day by email. It was accepted and responded on the 29th March saying, that it will be delivered shortly. Today, more than 3 weeks later and after several additionnal emails nothing has been delivered. This company is apparently just going for profits and not willing to deal with their customer's problems. I strongly recommend, don't buy there!!! Update 08 May: Now, after struggling again 2 weeks with York, Amazon generously recollected the bike and reimbursed me. I send an email to York mentioning this and my overall disappointment with them and 2 minutes after that I've got an answer that they just set an appointment with an engineer in my home to repair the bike.....Who believes it, 2 weeks time to schedule it and there is only a 50 miles distance to us?