Most helpful critical review
2 of 2 people found the following review helpful
Potential Quality Assurance Issue.
on 18 June 2015
Perhaps id be able to give a higher rating had i actually used the machine.. I eagerly ordered the X3 revision of the once very reliable line of commercial grade Rug Doctor machines, this was done without hesitation due to my personal experience with the machines for many years. Unfortunately upon first use of my machine, turing the power switch to the 'on' position caused an electrical trip in our building; thus rendering the machine useless.. not the best when initial pre-spray was already been applied. Upon contacting Rug Doctor directly the support operator 'Helen' was incredibly attentive and through showing care and attention;swiftly aimed to rectify the issue. To remove the Pre-Spray and as a temporary solution i was given a complimentary 48-HR rental voucher of which i received same day after a little perseverance. I applied for a replacement via Amazon which was painless enough; now i await a working unit, this review will be updated with performance stats soon.