Most helpful critical review
8 of 9 people found the following review helpful
Quality of Product Performance
on 9 January 2012
This product is very pleasing to look at: Slim-line,not too bulky, It is unbelievably quiet, not like some other makes of all-in-one printers during their paper feeding and printing functions [that sound like an agricultural combine harvester] The 80 page capacity paper feed tray tucks away out of site-closed up completely to keep the dust out.Sending and receiving efaxes is initially by scanning, but unlike land-line conventional fax dialing tones/screeching,it is very quiet, just the murmmer of the scanning operation. However, when receiving efaxes, the printer failed to print out. HP tech support response was to perform a power recycle - in other words without switching off with the on/of button, unplug the power lead from the printer, and to pull the plug from the wall socket [so HP support wrote]wait about 15 seconds, plug the power lead back in [and of course the wall socket] if the printer does not start on its own, then start with the normal on/of button. My efaxes then printed out out automatically - as they should have done in the first place upon receiving an efax. But I found that I again had to perform a power recycle at the first switch of the printer on the following day - though not at the start of every day. It rather depends upon if one switches off the printer at the end of each day. There is also one other irritant when scanning a document to computer file or email. It seems that one is limited to either JPEG or PDF file extentions. Scanning as a JPEG whether document or photo to printer is no problem, but if scanning a document as a PDF,to file or email,and one then opens it, the file is blank, also the top of the blank file reads: 'This file is damaged[corrupted]and has been repaired' - but it is still blank. I might add, that I don't get any problems with opening other incoming PDF files on my computer. I asked HP tech support if this was a known possible problem, but of course, it was said it isn't a known problem! Further more, when scanning said photos/documents to computer, unlike a Kodak all-in one printer,whereas a pop-up on the computer screen gives a choice as to the destination you prefer, the HP Envy 110 does not.Consequently, reluctently, I returned the HP Envy printer. I purchased another from a different supplier, hoping it was a one-ff problem, but sadly the same difficulties arose, so I returned this one too for the same findings.
If somebody could enlighten me about my findings, I would be very grateful, as I really would like to re-order the HP Envy, if that is there is a simple solution tomy initial findings.