Just been chatting with their customer support. They said they themselves were all experiencing the same thing .....soggy chips. Putting it down to the recent wet weather resulting in excess water??......sounds reasonable.
For techies ....... they said the Actifry draw 5.8amps..... measured ours at 5.5amp.......??
I discovered this blog by chance when searching to see if other users were having the same problems as I. From users comments it seems that it's it's the least of numerous faults with the ActiFry. I purchased our machine in France specifically for making crisp fries. I have not succeeded! For a start, the chips do not cook evenly. Even though they are thoroughly rinsed and dried, the chips appear to lock together in a block as they are pushed around and around in the pan. The chips on the bottom and top start to scorch, while the ones in the middle layer are not cooked thoroughly. Only the slightly burnt chips even approach being "crisp". The rest are dry, pale and slightly chewy. They resemble chips that have been cooked and then kept hot for 30 minutes. The ActiFry has been an expensive failure. I've tried changing the variety of potato, cutting the wedges smaller, cooking smaller and then larger quantities, even cooking longer than the recommended period of time - nothing works! Do other users have some further suggestions we could try to obtain the "crisp" chips as promised from this machine?