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"Customer Relationship Management"

 
 
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1. 
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Customer Relationship Management by Francis Buttle (Paperback - 27 Aug 2008)
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4.5 out of 5 stars   (4)
Excerpt - page 3: " ... across industries 6. five generic models of CRM. Introduction The expression customer relationship management (CRM) has only been in use since the early 1990s"
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2. 
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Harvard Business Review On Customer Relationship Management by Harvard Business Review (Paperback - 1 Dec 2001)
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Excerpt - Front Cover: "IDEAS WITH IMPACT Harvard Business Review ON Customer Relationship Management Co-opting Customer Competence C.K."
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3. 
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The C.R.M. Pocketbook (The Pocketbook) by David Alexander (Paperback - 20 Oct 2001)
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Excerpt - page 2: "DRIVERS FOR CUSTOMER RELATIONSHIP MANAGEMENT INTRODUCTION 4 CRM provides an effective framework for understanding"
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4. 
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Customer Relationship Management by Ed Peelen (Paperback - 12 May 2005)
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Excerpt - page 2: " ... chapter we will address the following questions • What is the meaning of customer relationship management (CRM"
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5. 
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Customer Relationship Management by Francis Buttle (Paperback - 12 Nov 2003)
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4.5 out of 5 stars   (4)
Excerpt - Front Face: "customer relationship management. The book views customer relationship management as the core business strategy that"
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6. 
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Customer Relationship Management: A Databased Approach by V. Kumar and Werner Reinartz (Paperback - 6 Sep 2005)
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Excerpt - page 4: " ... result of adopting a belief in the customer concept. In this chapter, we introduce the terms customer value, database marketing, and customer relationship management (CRM"
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7. 
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Customer Relationship Management (Briefcase Books Series) by Kristin L. Anderson and Carol J. Kerr (Paperback - 1 Oct 2001)
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Excerpt - page 1: "Customer Relationship Management Is Not an Option P eter Drucker said, "The purpose of a business is to create customers"
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8. 
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Handbook of CRM: Achieving Excellence through Customer Management: Achieving Excellence Through Customer Management by Adrian Payne (Hardcover - 31 Oct 2005)
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Excerpt - page 4: "Chapter I A strategic framework for CRM Customer Relationship Management, or CRM, is increasingly found at the top of corporate agendas"
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9. 
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Essentials of Email Customer Relationship Management by Online Marketing Institute (MP3 Download)
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10. 
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Managing Customer Relationships: A Strategic Framework by Don Peppers and Martha Rogers (Hardcover - 28 April 2004)
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11. 
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Building Customer Relationships [VHS] (VHS Tape)
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12. 
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Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management (Datawarehousing) by Olivia Parr Rud (Paperback - 14 Dec 2000)
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Excerpt - Front Cover: "WILEY Data Mining Cookbook Modeling Data for Marketing, Risk and Customer Relationship Management Olivia Parr Rud"
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13. 
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Hansa First Office Professional Advanced (2006) (Linux, Mac, Unix, Windows 2000 / 95 / 98 / Me / NT / XP)
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14. 
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Data Mining Techniques: for Marketing, Sales and Customer Relationship Management by Prof Michael J. A. Berry and Gordon S. Linoff (Paperback - 8 April 2004)
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15. 
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Customer Relationship Management and Customer Service by Annekie Brink and Adele Berndt (Paperback - 11 May 2007)
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16. 
Product Details
Cases on Knowledge-enabled Customer Relationship Management: Business Models and Experiences by Minwir Al-Shammari (Hardcover - 15 Mar 2010)
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