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Customer Review

8 of 9 people found the following review helpful
2.0 out of 5 stars Failure to download, 2 Mar. 2014
Verified Purchase(What is this?)
This review is from: BBC History Magazine (App)
I ordered a subscription to this magazine and downloaded the app. I received an e-mail, thanking me and hoping I enjoyed reading the magazine. However, despite all my efforts, all that appeared when I clicked on the the app was the cover of the latest magazine,with smaller pictures of past issues underneath, a couple of which I tried to buy without success. When I clicked on them, I could access only the first 8 or so pages. I rang your customer services. The girl took me through all the processes I had already done, which of course, made no difference, then went away for a while. When she returned, she said she would ring me back the next day, which she failed to do. I am not sure she understood what I was saying, because she asked me questions like how many pages I thought the magazine should have, and she thought perhaps I should ring the BBC. I rang the next day and the girl I spoke to then said that this app was not compatible with the Kindle Fire, and she would cancel my subscription and refund my money. I find this difficult to believe, and I would still like to subscribe to the History Magazine. Please advise me what, if anything, I can do about this.
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