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Customer Review

13 of 15 people found the following review helpful
1.0 out of 5 stars not going so well..., 18 Feb. 2011
This review is from: Gaggia Baby Class RI8157/40 Coffee Maker with Professional Filter (Kitchen & Home)
Followed the instructions, cranked it up, pressed the start button, and scalding coffee shoots out at 90 degrees to the left and right all over the kitchen. Nice. Tried five more times (different grind, different tamping), same result. Called Phillips' customer line (Gaggia is now owned by Phillips) who weren't remotely surprised. The pump in this model has apparently been made more powerful in order to work with coffee capsules, but the increased pressure is so great that with ground coffee it simply blows the espresso at high velocity in all directions other than towards the cup. Terrific. Anyway, they sent me a little plastic thing (a bit like the top of a toothpaste tube) to jam into the metal filter. Impressed? Er, no. The other thing anyone thinking of buying this machine should know is that, in the flesh, it looks and feels like a 1970s Fisher Price Activity Centre. Unbelievably for a machine of this price, the big operating buttons are made of loose-fitting plastic, as is much of the body. If you're still thinking of buying one, then the good news is with the toothpaste tube cap device in play, it makes a lovely espresso.
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Showing 1-2 of 2 posts in this discussion
Initial post: 15 May 2012 07:18:29 BDT
John Orton says:
This is true. I'm perfectly satisfied with mine, but contrary to the instructions the little black thingy (which is a supposedly optional device to create the 'crema') is needed to prevent the coffee flying all over the place with both single and double coffee holders.
I don't have a problem with this, especially since the behaviour without the insert appears not to be a malfunction. I just worry about when it disappears down the drain...
Seems a bit odd to have a highly expensive device dependant on a small piece of plastic.

In reply to an earlier post on 28 Apr 2013 09:55:19 BDT
K. Manley says:
I have just packed mine up for return. There was no optional device in our box and consequently I got covered with scalding coffee.This didnt happen at first, only after about 10 uses. Very disappointed as the coffee was marvelous before this development
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