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Customer Review

11 of 11 people found the following review helpful
2.0 out of 5 stars Temperature selectors are cool but kettle is not built to last - avoid the greenwashing., 27 Aug. 2011
This review is from: Temperature Control Eco Kettle - electronic, saves even more energy
Before I bought this kettle I spent a fair bit of time researching what was out there, I wanted one that would save energy, and look decent. What swung this kettle for me was the different temperature options; I drink a fair bit of green tea and coffee so having 80C, 90C and boil selectors made real sense.

Whilst this kettle fulfils my original criteria, but it also has a fair few issues:

*It leaks! At first it was just a little dribble but after a year of owning it, tilting the kettle the right way can flood the kitchen.
* The buttons on the base recently died, so now it doesn't work at all. I've had the kettle just under 16 months. The guarantee is only 12 months. I don't know if the broken buttons are because the kettle leaks and the occasional splashes of water eventually hit something critical, or just because the electronics isn't built to last.
* It's quite heavy, even when empty.
* The mechanism for filling the boiling chamber can confuse any guests you might have.

I reckon the energy savings they quote as a result of having two chambers are probably overstated, as if a kettle has an easy way to see how much water is going in when you fill it, anyone intent on saving energy will get into a habit of boiling roughly what water they need. The temperature selectors were cool and no doubt did save energy, easily the best thing about this kettle - when it was working.

I would expect this kettle to last a fair bit longer, given the price. Ultimately, if any kitchen appliance is to be truly ECO then it has to be designed well, last for a reasonable lifetime and be easily recyclable when it stops working. No doubt this kettle has some energy saving potential, but any such potential is totally invalidated by the short lifespan.
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Showing 1-1 of 1 posts in this discussion
Initial post: 4 Apr 2012 20:34:25 BDT
ND says:
Just to let you know, we have one of these in our shared flat. Recently when the temperature control on the base stopped working my flatmate emailed the company and they responded promptly apologising as there was a fault with some of the batches and they sent a replacement base. This was excellent customer service considering we had the kettle way over a year - if I were you just get in contact with them. :)
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