Customer Review

1 of 2 people found the following review helpful
1.0 out of 5 stars Phone may be fine... just don't buy from HD Design...., 8 Nov 2013
Verified Purchase(What is this?)
This review is from: ZTE V790 Smartphone---DUAL SIM Dual Standby Android 4.0(ICS) Unlocked /SIM-free Mobile Phone---3.5" Multi-Touch Capacitive TouchScreen 3.2MP CMOS Camera Bluetooth WIFI GPS/GMS 2G 3G (Electronics)
HD Design.... HD Design.... HD Design.... HD Design.... HD Design....

Please remember this supplier and NEVER purchase an item from them....

** Note: I've just found this is the ZTE KIS Lite 256Mb version and NOT the ZTE KIS III 512Mb version paid for... **

** Update1: HD Design has asked me to return the item that came from Belgium (EU country) to CHINA !! (Non EU country) AND AT MY EXPENSE!! Could it get any worse? My confidence is waning...... **

** Update2: HD Design Customer Service correspondence is in the comments section **

Phone ordered 2nd Oct 2013, arrived 7th Nov... you can guess which year.....

Android 4.0 ?? NO... phone arrived with Gingerbread 2.3 installed... and the CHINESE VERSION !! 'Language & Input' option in Settings sets the Operating System language, but the installed Apps stay in Chinese. Nowhere on the Internet will you be able to find an update from Android 2.3 to Android 4.0 and in particular not even on the ZTE Main Dealer site which is particularly reprehensible....

No Google PlayStore installed... I sideloaded it... no joy connecting to any non Asian sites.... browser defaults to Chinese symbols on UK pages... and the most annoying happy gentleman bootup voice sample welcoming you to an experience you're unlikely to forget.... for all the wrong reasons...

To cap it all, the items included in the box are nothing like the product pictured. No headphones supplied and a mismash of US (or Asian?) USB charger and European Travel Adaptor. Amateur....

If you're looking for a phone which involves Sherlock Holmes style investigation before you can use it, this is the phone for you!!

Will I send it back and wait two months for them to get it right?... Well in the Netherlands they have a sport which involves throwing a mobile phone the greatest distance.... I think I'll donate it to the Mobile Phone Throwing Community.... It'll probably be the fastest the darn thing has ever travelled....
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Showing 1-1 of 1 posts in this discussion
Initial post: 14 Nov 2013 12:11:44 GMT
OutaDaDark says:
After being supplied the wrong product by HD Design, writing a review to say as much, this is the letter received from their Customer Service.....

'Hi friend,

Please send the item back , and then send us the copy of the return shipping receipt by email, we will refund you the order immediately.

We will then refund you postage immediately after you help us remove the feedback . How about your advice ?

We would always satisfy your purchase for sure.

Regards,
Fish
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