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Customer Review

9 of 9 people found the following review helpful
4.0 out of 5 stars Let down by c**p manuals and poor remote, 10 Sept. 2011
This review is from: Sony KDL24EX320BU 24-inch Widescreen Full HD 1080p Edge LED Internet TV with Freeview (Electronics)
In many ways a great TV which performs very well in most ways. Easy to set up and connect to a range of dvices, including PC over 802.11g wireless. Fairly thin sound through its own speakers, but excellent through 2-speaker stereo amplifier. We are having more problems with colour: getting the settings right wihtout oversaturated and magenta-shifted reds is proving troublesome, but this depends very much on the source. The TV also survived the digital retune last week flawlessly, which can't be said for a brand-new Sharp HD tuner. Streaming music from Windows Media Player on a network wireless PC is excellent quality and very easy to set up, but playing a slideshow has proved extremely difficult, and so far only possible over composite video.

The main problem is finding out exactly what you get with this TV: neither Amazon nor Sony websites (and indeed the big electrics retailers) are fully accurate and unambiguous, and it does not help that they conflict with one another. To be clear: the screen resolution is 1080p, which at the moment is unusual for a screen this small, so resolution is excellent. BUT, as other reviewers have noted, the TV does not have the correct tuner/decoder to receive HD TV. The wireless adapter is built in (and works fine even in a stone house), despite instructions in the Sony manual to buy their wireless dongle. There is no separate RGB video input, but composite analogue video is OK.

Two things let the TV down. The printed manual is minimal, and mainly deals with setting up the TV. So far as it goes that's OK. But the main manual is on screen (or you can also download it for a PC from the Sony website). This i-manual is minimal to say the least, and does not cover most of the controls or settings, and is no help in troubleshooting or untangling more technical questions, and lacks an index. For once, for a Sony manual, it is actually possible to understand the English.

Second, the remote is poorly designed. It feels light and tacky to hold, is impossible to use in the dark, and most annoyingly the down navigation button and the 'home' button are adjacent and are always confused.

A further disappointment is that internet TV is for me almost unusable. However, this is over a 2.5-3 Meg rural broadband connection, and is probably not the fault of the TV.

Another reviewer commented on the annoying sound when the TV is turned on. This _can_ be turned off, from somewhere deep in the settings menu.

Yes, I would buy one of these again, but I really do wish Sony and marketers (are you listening, Amazon?) would be much more precise about what you do and don't get, and that Sony would think much more about their users and how to provide them with the information they need. If other manufacturers were to get this right I would not be buying from Sony, but they are all as bad as each other. And at the moment this model has a better spec than most competitors.
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