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Customer Review

52 of 54 people found the following review helpful
1.0 out of 5 stars A sad and sorry tale, 8 May 2010
Verified Purchase(What is this?)
This review is from: Cuisinart EM200U Espresso Coffee Maker Chrome (Kitchen & Home)
I researched this product thoroughly. When I went shopping in a department store I would quiz the salesman about each item them sold. What a pain I must have been! Why did I do this? BECAUSE I LOVE GOOD COFFEE.
The cuisinart em200u came top of my list even if price was no object, which it was. I would have Costa deliveries if it wasn't.

The look: excellent, sleek, easy on the eye. neat not too flashy

The design: everything was to hand,
the steaming wand was all metal even had a little tag so that I would not burn my fingers.
the water container comes off to take to the tap.
the coffee producing bit was high enough to get a reasonable height container under it:
the drip tray all metal removes completly to rinse and clean.
The top of the machine warms up gently to warm your cups.
It has 15bars of steam. I could carry on

Function: Ah this is the bit they forgot about.
first machine: followed simple instructions, Steam proceeded to come out of the front,where the switches are, followed
alarmingly by hot water. the machine then made a grinding noise and would only turn off at the plug. When I did this water
then emerged from the base of the machine. returned to amazon, via DHL, as easy as pie.

second machine: worked brilliantly. beautiful coffee. bit of a fiddle, but that is what expresso is about. a rich taste
followed by abit of clearing up. 10 days on: no manual light. does this matter? not when I can take solace by drinking
more coffee. Then the steam wand stopped producing water, it produced steam but its other function is to produce
beautifully hot water, a function I use. returned to Amazon, still a brilliant service

third machine: I must have just been unlucky! Switched on, back to the constant grinding noise. tried to turn off at with
the button on the front. Did not work. So had to turn it off at the plug. Noise stopped. But about 3 or 4 minutes after it
had been turned off. The machine poured boiling water, out of where the coffee holder goes, it just poured even though the
machine was unplugged.
You can draw your own conclusions as to whether it is worth trying this machine. I will not be trying any more.
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Comments

Tracked by 2 customers

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Showing 1-3 of 3 posts in this discussion
Initial post: 14 May 2010 11:24:42 BDT
netiw says:
I bought this smae machine 2 months ago and has been perfect until today when the steamer stopped working....the espresso function is working fine, but the whole point of getting this machine was to be ablet o steam milk....I ahve contacted cuisinart...we will see what they say!

Posted on 21 Mar 2013 11:27:35 GMT
It did start well, I never use the steam heater I just wanted good, black coffee, espresso style, which I can top up either with hot milk from a mug in the microwave or water from a kettle. Saves cleaning and frothing, just pour in the hot milk from a height of 20-30 centimetres. I've had it for nearly two years and it still works. No complaints about the coffee.
Downsides, which became apparent just after a year:
1) a lot of hot water runs out from underneath the machine, not every time and not always in the same quantity. I've no idea why.
I just keep the worktop clear of other stuff within about a meter of the coffee machine, so I can mop up afterwards with no damage.
2) The solid-looking shiny finish doesn't last. It is chrome plated, and the chrome is peeling off badly around the top edge of the base and in the drainage pan, exposing lots of rusty iron. It's not a pretty machine. So on the whole I think there must be better value for money out there.

In reply to an earlier post on 5 Jul 2013 13:23:38 BDT
Last edited by the author on 5 Jul 2013 13:24:09 BDT
Hi Michael,
We have owned two of these due to the problem you describe. the water leaks out from under the tray. Cuisinart were very good about this but it did man being without the machine while they take it back and examine it.
First time they just replaced it. Second time I instated they examine it properly and try and find the problem. they tell me they can't find a problem!!
Third time they finally actually test the machine by making coffee! I had made a video to demonstarte the problem by then :)

http://www.youtube.com/watch?v=tblPCCkgklU

This week they offered me a full retail value refund or another machine. Their web site seems to be missing this machine now which leads me to suspect a decision has been made to discontinue it but I have no evidence of this other than it's absence from the page and no other Espresso machine available.
I'm buying a Gaggia to replace it. Not such a classy build quality but hopefully won't leak :)
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