20 of 21 people found the following review helpful
Beware- Activation issues,
Verified Purchase(What is this?)
This review is from: Adobe Acrobat X, Standard Version, Upgrade Edition from Standard 9 Version (PC) (DVD-ROM)
I have a valid serial numbered copy of Adobe Acrobat standard 7.0, bundled with a Fujitsu scanner. I assumed this was upgradeable to Acrobat X standard as stated in the advertisement and purchased the upgrade version in good faith. However, it seems it appears that this is not considered by Adobe as upgradeable, because although it installs and validates the Acrobat X software it does not recognise the installed version of Acrobat 7.0 as a qualifying product. Tried to contact Adobe but the support is hidden behind a brick wall. All I can do is to return the software to the supplier. I should make it quite clear that I don't blame the supplier, but I am really pissed off by Adobe
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Showing 1-2 of 2 posts in this discussion
Initial post: 14 Jan 2011 15:47:22 GMT
Neil Mcpherson says:
Addendum - I found an online 'chat' support route on one of the Adobe web pages - www.adobe.com/products/activation, and validation was activated using a code from the support specialist. Not so pissed off with Adobe now so I would upgrade the review to 4 stars!
In reply to an earlier post on 26 Jan 2011 08:55:23 GMT
Hi Neil, I suffered the same experience with Adobe 7 bundled with Fujitsu fi-5120c. I eventually got through via online chat and was activated but I still feel cheated and I also worry about of reinstallation problems, should it arise.
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