Customer Review

33 of 36 people found the following review helpful
2.0 out of 5 stars step backwards, 19 Feb 2011
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This review is from: HP Officejet 4500 Wireless All-in-One Printer (Print, Scan, Copy, Fax) (Electronics)
I bought this to replace an almost identical earlier version of the All-In-One HP which I accidentally dropped. HP have taken a step backwards on the new version. Its keypad is not as easy to understand, and it's lost the shelf which takes printed pages. I've had also a bad experience with HP's after-sales support, who took ages to help me get the machine 75% up and running, and then admitted defeat about the 25% missing functionality. I've phoned twice and even written to the UK managing Director about the problem. Zero response.
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Comments

Tracked by 3 customers

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Showing 1-7 of 7 posts in this discussion
Initial post: 15 Nov 2011 23:02:19 GMT
mini says:
That has really put me off what I had planned to buy because I am not to clever with technical interpretations!

Posted on 12 Feb 2012 15:46:11 GMT
Dont buy H P.

Posted on 26 Jul 2012 12:54:57 BDT
That's quite misleading actually. Products occasionally come with manufacturing defects. To rubbish a product and HP as a whole on the basis of one sale is unfair IMHO. I can imagine how you feel because I've been there, however the feeling doesn't justify the comments.

If you were sold a bad product your gripe must be with the seller of the product first of all. That is your statutory right - and you don't need to be a lawyer to know that. You just use Google. It sounds OTT really to have to call up a UK managing director (based on information given in that comment).

My experience with Amazon as a seller is quite satisfactory when I've received defective products on a couple occasion. They would gleefully refund my money and even provide pre-paid postage labels. I love Amazon!! :)

Posted on 6 Aug 2012 13:53:29 BDT
TeeKay says:
I wish I'd seen the reviews before I bought on of these. The sheet feeder keeps stopping and saying there's a paper jam, when there isn't, and the only way to get rid of the error is to turn the printer off and on. The HP software hangs my PC (Windows 7 Ultimate) and last night I had to power it off to recover.

In reply to an earlier post on 6 Aug 2012 14:19:28 BDT
This problem of false paper jam occurred with my HP J4680 printer after about three years of fairly heavy use. It was clearly quite knackered.

I decided to purchase the Office Jet 4500 as a replacement, because it uses the same printer cartridges as the J4680. The 4500 remains a well performing work horse for me. The ADF scanner works very well. Print quality is good even in the fastest printing mode.

HP is not good with it's bloatware printer and scanner drivers. It can cause crashing or freeze ups with W7, with much regularity. My solution to that was to use the minimal installation required to get the printer drivers installed via a USB connection.

I'm rather amused that people in general in forums like these seem to demonstrate little knowledge of their Statutory Rights when in receipt of defective products. It's a very simple matter. Call or write the seller. State the case and demand a refund, else sue the seller in a small claims court. It's such simple set of things to do. The law is on your side (the consumer).

Rubbishing products just based on one-off experiences, is like saying punishing a worker for making errors that happen rarely. I don't think many people would feel happy about getting the sack for making a basic human error at work. So I'm confused as to why people tend to feel that electronic products should work perfectly and better than a human.

In reply to an earlier post on 15 Nov 2013 13:35:05 GMT
lsur says:
When a person makes a mistake it can be put right becuase communications are often direct. When a piece of equipment doesn't work the buyer most likely won't have the technical knowledge to fix it and so is dependent on the supplier or manufacterer who are not always in easy reach. Helpdesks or internet enquiries don't always elicit a timely or helpful response, if any. Regardless of the equipment issue, it's important to know which companies are helpful and which to avoid. The experiences of buyers in that regard are valuable.

When you buy equipment, you ahave a right to use all the features, not just to settle for a minimal setup. Similarly, making a small claim is a lengthy and potentially costly matter. Neither of these ideas are very helpful - we just want a printer that works!

In reply to an earlier post on 15 Nov 2013 15:13:22 GMT
Nonsense.

Everybody wants a product that works - who can argue with that. But the reality of life is that no 'thing' made by man is perfect.

Yes, helpdesks and internet inquiries don't always elicit timely or helpful responses. This is encapsulated in the concept of RoB (Rip-off-Britain), where they're happy to take your money and fob you off when there is a problem after the sale.

People who get fobbed of are probably the one's who don't know their Statutory Rights. I always give helpdesks a chance, but then I get serious with the legalities of my Statutory rights. It works like a dream on most occasions. Few companies would relish the cost and adverse publicity of being beaten up in the Small Claims Court, on a basic matter of breaching a consumers Statutory Rights. That's seriously bad for business.

"Similarly, making a small claim is a lengthy and potentially costly matter."
In a minority of consumer cases for small items. Get you facts right. In any case most companies will settle quickly on serving them a well worded letter. Templates are easily findable [Google is your friend].

The alternative is to suffer endless phonecalls, discussions run arounds and potentially longer delays. If anybody reads Computeractive, you'll see the length of run arounds. Hey - you don't have to do as I say. Just continue doing it your way. I know what works for me and lots of other people. And you know what doesn't work for you.

My firm suggestion is that when calling helpdesks etc, ensure that you have your fallback plan in place which is to threaten to sue them! Yes - immediately people shy away from the headache of doing all that and resulting stress and losses - and boy oh boy, big business expects you to be court-shy.

Always seek a fax number and an email address to write to them. A stiffly worded piece of correspondence works wonders; don't threaten to sue over the phone.

The other thing is to seek a conversation with a Director of Operations.
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