Customer Review

15 of 16 people found the following review helpful
5.0 out of 5 stars Excellent example manual and helpful author, 2 Jan 2003
This review is from: ISO 9001: 2000 for Small Businesses: A Guide to Cost-effective Compliance (Paperback)
This book proved to be an excellent starting point for our QMS. Without the aid of a consultant I found it difficult in understanding how the ISO requirements could be applied to our business. This book and the example quality manual helped us to focus on how our procedures could be transformed into a quality manual which would meet the ISO requirements. Also helpful was the email link to the author. Mr Tricker emailed me a copy of the example quality manual. This enabled us to prepare the basis of a quality manual with logical chapters and sections. Once we had this it enabled us consider each section in turn and see how it applied to our company. In conclusion, if you are wanting to go for ISO accreditation and want some guidance without the expense of a consultant, this is an excellent book to set you on your way.
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Location: Washington, Tyne & Wear United Kingdom

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