1 of 1 people found the following review helpful
At last an author that realy understands Process Management,
By A Customer
This review is from: Beyond Re-Engineering: How the Process-centred Organization Is Changing Our Work and Our Lives (Paperback)
This is quite simply the best book I have read on the subject of Process Management - It is very unusual to find an author on this subject that understands the theory as well as the practical outcome of application. Michael Hammer clearly understands the benefits and potential confusion that PM can bring and plots a path to achieve the former and avoid the latter. I would recommend this book to all managers and change practitioners.