Customer Review

137 of 138 people found the following review helpful
4.0 out of 5 stars Good but with a snag, 7 Sept. 2009
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This review is from: Sony Bravia KDL26S5500 26-inch Widescreen HD Ready LCD TV with Freeview (Electronics)
I'm very pleased with this TV in most respects, but it does have a fault where it freezes overnight and has to be unplugged and then re-connected to get it going again.

Upon enquiring with Sony support, I was told that it's a known fault and given a number to call my local service centre. They found a fault and a fix registered for this model, but didn't know whether it fixed this particular fault. After some backwards and forwards over the 'phone, it was established that the fix is for this known fault.

Then I'm told that as this is a 26inch TV, I have to take it to them rather than them coming to my home to apply the fix - apparently Sony won't pay for callout on 26 inch screens! So, new TV with a known fault, and who has to put themselves out......yes the poor blooming customer.
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Showing 1-9 of 9 posts in this discussion
Initial post: 13 Nov 2009 20:53:21 GMT
I have bought the same TV and I have had the same problem!! I have called the local Sony centre and they do not want anything to do with it. My next stop is the Sony service centres local to me so I am hoping that this will serve me a little better. Other than that its a great TV!

In reply to an earlier post on 16 Nov 2009 10:43:37 GMT
Books for me says:
If you have bought the set recently return it for a refund/replacement, any major fault in the first six months of ownership is now deemed to have been present when purchased and you are entitled to an exchange or refund (Radio 4 is wonderfully informative).

In reply to an earlier post on 17 Nov 2009 21:26:05 GMT
Drax says:
Sort of, but not really. The law states the seller has to prove the fault was not present at the time of purchase, therefore the vendor can say as you did not report the fault in 7 days it was not present at the time of purchase.

Of course if you did report in 7 days, you should get a refund or replacment.

Posted on 18 Dec 2009 13:20:03 GMT
Thank you for pointing out that Sony don't seem to care about fixing known faults on 26" TV's - unless you take the trouble to return it to them to be fixed. Why are they still sent out with a fault? I'll probably buy the Panasonic now. TM.

Posted on 17 Feb 2010 11:51:02 GMT
i will not be buying it

Posted on 9 Mar 2010 08:47:15 GMT
Alan Hyatt says:
Thanks for posting guys, I was tempted especially as it is SONY your reviews have forced a re-think.
Sony reports of poor customer service reflect across entire product range. Surely you can do better!!

Posted on 20 May 2010 10:17:44 BDT
Mr. G. Stone says:
Sony seem the Toyota attitude we are the best so we do not care about the customer, I will not be buying a Sony TV, Thanks for all your feed backSony Bravia KDL26S5500 26-inch Widescreen HD Ready LCD TV with Freeview

Posted on 31 May 2010 23:43:32 BDT
C. Holden says:
Why give it 4 stars if it's faulty as you say? Makes no sense.

In reply to an earlier post on 24 Jul 2010 12:16:53 BDT
S. Lodge says:
Thanks for this feedback guys, was about to buy the s series 26" but now i wont the whole thing seems a bit lame on Sonys part, thanks again:)
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